Peter Kunszt, Head of Product Development, Qumram and Dushyant Shahrawat, Managing Director, FinTech Associates Ltd
Not so long ago, the majority of customers spoke to their financial providers by phone, email, or in person. Although this still happens, these channels are in decline. Instead, the rapid rise of social media and instant messaging, is transforming customer service.
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But social media is a financial services blind-spot. Firms routinely record voice and email communications, and believe they are compliant. However, regulations like MiFID II require all relevant e-communications to be recorded, which includes communications via websites, client portals, mobile apps, and social media.
It is a common belief that social messaging apps like WhatsApp and WeChat are not compliant as messages cannot be recorded and archived. This is simply not true.
Join our webinar where Peter Kunszt, Head of Product Development at Qumram will show how you can use WhatsApp and WeChat to communicate with customers, but also internally for staff to communicate with each other.
We will also hear from Dushyant Shahrawat, Managing Director of FinTech Associates Ltd on "how financial institutions can successfully manage the challenges and opportunities associated with the changing world of digital communications.”
Register now to secure your place!