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Nemertes Research

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  • DCX [Ep.4]: Digital Transformation - Success Stories for Customer Engagement
    DCX [Ep.4]: Digital Transformation - Success Stories for Customer Engagement Robin Gareiss, President & Founder, Nemertes Research Recorded: Sep 20 2018 43 mins
    We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
    In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
    • What were their challenges?
    • Which technologies were key in their transformation?
    • Who ran the project?
    • How did they measure success?

    We look forward to sharing this information with you!
  • WAN Economics: The Business of Disrupting Your WAN
    WAN Economics: The Business of Disrupting Your WAN John Burke, CIO and Principal Research Analyst, Nemertes Research Recorded: Sep 19 2018 59 mins
    Digital Transformation initiatives often hinge on providing new and exciting services to staff or to customers across the WAN and the Internet. Engineering a WAN for continuous and more rapid change is key to enabling ongoing transformational efforts. And yet, for most companies, the WAN is among the pieces of the infrastructure hardest to change, both for technological reasons and due to the constraints on link provisioning by carriers.

    This webinar will focus on how SD-WAN provides the WAN that Digital Transformation efforts require, through its combination of centralized policy management, automation, zero-touch provisioning, and the ability to work with many links across differing media from different providers.

    Moreover, all of this puts renewed focus on choice of platform and on the economics of wide-area networking: How much does it cost to connect a site to a WAN? What technologies are easiest, fastest, best performing? Which vendors provide the best technology, service, and value?

    The webinar will also debut data from the Nemertes 2018-19 WAN Economics Research Study, including MPLS, Ethernet, wavelength, and Internet service costs; enterprise users’ ratings of their connectivity providers and data on their ability to deliver, and deliver on time; and a peek at the updated Nemertes Enterprise SD-WAN cost model.
  • Next-Generation Cybersecurity Architecture
    Next-Generation Cybersecurity Architecture Johna Till Johnson, CEO & Founder, Nemertes Research Recorded: Sep 13 2018 56 mins
    You've got firewalls, antimalware, next-generation endpoint security, and NAC. You're rolling out CASB and analytics, and extending protection to cloud, mobile, and IoT resources. But how does it all come together?

    This webinar reveals what a next-generation security architecture looks like--and which technologies, and vendors, should be part of it.
  • DCX Series [Ep. 3]: Customer Experience Metrics That Matter
    DCX Series [Ep. 3]: Customer Experience Metrics That Matter Robin Gareiss, President & Founder, Nemertes Research Recorded: Sep 6 2018 47 mins
    What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

    Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
    • Revenue increase (overall and digital)
    • CSAT, NPS and other rating changes
    • Cost reduction
    • Agent retention
    • Customer retention

    We look forward to sharing this information with you!
  • Cybersecurity Maturity: How Does Your Financial Firm Stack Up?
    Cybersecurity Maturity: How Does Your Financial Firm Stack Up? Johna Till Johnson, CEO & Founder, Nemertes Research Recorded: Aug 29 2018 41 mins
    Like most cybersecurity professionals, you probably think you do a pretty good job. But how good? After participating in this Webinar, you won't need to ask. We'll share a clear framework and interactive self-assessment that enables you to quickly and accurately score the maturity of your cybersecurity initiative--and compare yourself to other financial services firms. We'll then review the levels of the maturity model and provide actionable guidance to move from one level to the next.

    Don't miss this opportunity to learn what you're doing right--and wrong--compared to other financial services firms, and how to improve your organization's security stance.
  • Best Practices for Protecting Enterprise Data
    Best Practices for Protecting Enterprise Data John Burke, CIO and Principal Research Analyst, Nemertes Research Recorded: Aug 28 2018 53 mins
    Thanks to cloud computing, the proliferation of endpoints, the emergence of new technologies and paradigms like IoT and Blockchain, enterprise data protection has undergone a paradigm shift. The challenge is no longer simply to classify and lock down structured data in protected on-premise environments. Today enterprise data managers need to protect data of all sorts (structured, unstructured, ephemeral, and permanent) wherever it resides: On the cloud, in end users’ endpoint devices, and in IoT networks and analytics platforms.

    Moreover, it’s a challenge that must be addressed: effective data management is in the critical path for most, if not all, of today’s most important strategic initiatives, including Digital Transformation, Zero Trust Security, and the move towards Agile and DevOps business processes. Without solid data management and protection, all these initiatives will fail.

    This webinar draws from Nemertes’ groundbreaking research into the foundational technologies of Digital Transformation, Security, and Risk Management to deliver best practices for protecting data. Based on our unique Nemertes Maturity Model ™, we’ll show what companies are doing to protect data in current and future environments. Attendees will learn how to position themselves on the maturity model, and come away with a series of customized next for moving towards better data protection in their environments.
  • DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience
    DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience Robin Gareiss, President & Founder, Nemertes Research Recorded: Aug 23 2018 58 mins
    Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn:
    • How are companies organizing to transform CX?
    • Who runs the projects, and who is on the teams?
    • What is a typical budget for digital CX?
    • What technologies are crucial for success?
    • How do companies measure success?
    • Which vendors receive the highest scores from their customers?

    We look forward to sharing this information with you!
  • UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider
    UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider Robin Gareiss, President & Founder, Nemertes Research Recorded: Aug 7 2018 46 mins
    The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor.

    Nemertes has researched what companies actually spend on UCC for 14 years now. In this webinar, we will share some of the key metrics you should consider when selecting a UCC provider—along with real-world data on what it costs to operate various providers. We will cover:

    • What are the differences in operational costs, by size of rollout, for select providers?
    • How do those costs change if you decide on a cloud vs. on-premise rollout?
    • What are the top 5 questions I should ask in my UCC RFP?

    We also will demonstrate Nemertes’ UCC Cost Analysis Tool, an interactive tool that uses Nemertes’ research data to deliver actual costs customized to your organization.
  • UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star?
    UCC Series [Ep. 8]: Will Digital Kill the Whiteboard Star? Irwin Lazar, VP & Service Director, Nemertes Research Recorded: Aug 1 2018 44 mins
    Digital whiteboards offer the potential to modernize the last relic of non-electronic collaboration in the meeting room. But despite the wide variety of offerings, most organizations still struggle with building use cases, justifying deployment costs, and determining a deployment strategy. Using data from Nemertes 2018 Research Study: Visual Communications and Collaboration, this webinar will provide:

    • The current state of deployment of digital whiteboards
    • Acquisition and support strategies that correlate with success
    • Use cases for digital whiteboards
    • Integration strategies with existing unified communications and collaboration platforms
    • Digital whiteboard feature needs
    • Budgeting guidance for digital whiteboard purchases

    We look forward to sharing this information with you!
  • DCX Series [Ep.1]: The Technologies & Vendors Driving Customer Engagement
    DCX Series [Ep.1]: The Technologies & Vendors Driving Customer Engagement Robin Gareiss, President & Founder, Nemertes Research Recorded: Jul 31 2018 44 mins
    Hundreds of companies, both old and new, are providing technology designed to improve customer engagement, ultimately raising customer experience scores. Everything from contact center to CRM to user sentiment to in-app contextual communications to many more areas are part of the customer engagement movement.

    This first episode of our Digital Customer Experience series serves as a tutorial of technology categories and providers assisting in any customer interaction and analytics to evaluate success.

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