Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. Transformation happens here.
Amit Bhaskar, Global Practice Leader│Raja Bose, Transformation Services Leader | Michelle Palomera,Customer Experience Leader
Customer expectations around banking are changing at an unprecedented scale. At the same time, advances in digital technologies offer significant opportunities to shape and fulfill these evolving expectations. A recent Genpact survey of 6,000+ consumers across the US, UK, and Australia reveals powerful new insights in this realm. As banks become increasingly digital – success requires seamless integration between the front, middle, and back offices. Join us on this webinar as we share our findings and provide examples of how to deliver and measure a consistent, high-quality experience across channels to create engaged, loyal customers.
In this webinar, we will offer practical takeaways on how to:
•Leverage journey-driven transformation to connect front to back office to optimize the end-end user experience
•Humanize the digital experience to offer the best of both human and machine interaction
•Use data and insights to deliver customer intimacy through personalized service
•Measure your CX initiatives for continuous improvement
GSK's head of Global FP&A Oleg Dubianskij talks about "digital's biggest opportunity," and how leadership must "be bold" in taking risks to capitalize on it. Among other topics, Oleg discusses how new highly advanced internal and external data mining techniques are having an impact on organizational insight as never before.
Digital can be transformative and drive heightened efficiencies for the finance function if leaders facilitate the process and allocate resources to it, Morten Mosegaard Christensen, executive vice president, head of group finance, Danske Bank told Genpact in a video interview.
Are you implementing the new lease accounting standards? Our global lease accounting and compliance solution, powered by LeaseAccelerator, not only delivers a guaranteed compliance outcome but additional benefits beyond the scheduled implementation deadline.
Very soon global companies will have to comply with the new lease accounting rules but they cannot do it on their own. Genpact and LeaseAccelerator jointly offer a unique and outcome-oriented solution that helps companies achieve compliance efficiently by the deadline.
Vivek Saxena, SVP Record to Report, discusses the challenges facing finance teams with record to report (R2R) and how they can transform operations with digital technologies. Find out why on-demand close is the future for R2R.
Digital technologies are fundamentally changing the way insurance claims are processed, with huge potential customer service and efficiency gains. But what needs to change for touchless claims to become a reality?
Augmented reality support for property claims in now itself a reality in this new mobile app. It enables extremely detailed measurements and contents inventory to be done in minutes, and then quickly transformed into exact 3D models that property insurance carriers can use to establish cost as well as process a subsequent claim faster and with much improved accuracy.
Chatbots can be used to dramatically improve the effectiveness of a carriers internal staff. By freeing that staff from a majority of administrative tasks and providing them timely information, staff can focus their time on servicing existing and potential clients. This will have a positive impact on policy renewals, client satisfaction, and work volume.
The initial deadlines for the new lease accounting standards are less than a year away. Yet most companies are just beginning their leasing accounting projects, having been focused on revenue recognition for most of the past twelve months. With an extension of the compliance deadlines by IASB or FASB unlikely, companies will have to decide fast what strategies they should take to get ready to comply by this year end.
Join this webinar to hear an expert panel of thought leaders from HfS Research, Genpact, and LeaseAccelerator discuss:
• What updates to processes, systems and controls will be needed to achieve compliance?
• How can new technologies and delivery models be used to accelerate the project?
• How can accounting organizations minimize project costs and realize optimal ROI and outcomes from the project?