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Genpact - Financial Services & Insurance

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  • Bridging the human and digital divide in banking
    Bridging the human and digital divide in banking
    Amit Bhaskar, Global Practice Leader│Raja Bose, Transformation Services Leader | Michelle Palomera,Customer Experience Leader Recorded: Sep 18 2018 49 mins
    Customer expectations around banking are changing at an unprecedented scale. At the same time, advances in digital technologies offer significant opportunities to shape and fulfill these evolving expectations. A recent Genpact survey of 6,000+ consumers across the US, UK, and Australia reveals powerful new insights in this realm. As banks become increasingly digital – success requires seamless integration between the front, middle, and back offices. Join us on this webinar as we share our findings and provide examples of how to deliver and measure a consistent, high-quality experience across channels to create engaged, loyal customers.

    In this webinar, we will offer practical takeaways on how to:
    •Leverage journey-driven transformation to connect front to back office to optimize the end-end user experience
    •Humanize the digital experience to offer the best of both human and machine interaction
    •Use data and insights to deliver customer intimacy through personalized service
    •Measure your CX initiatives for continuous improvement
  • Being bold with digital in FP&A: the view from GSK
    Being bold with digital in FP&A: the view from GSK
    Oleg Dubianskij, Head of Global FP&A, GSK Recorded: Jul 2 2018 3 mins
    GSK's head of Global FP&A Oleg Dubianskij talks about "digital's biggest opportunity," and how leadership must "be bold" in taking risks to capitalize on it. Among other topics, Oleg discusses how new highly advanced internal and external data mining techniques are having an impact on organizational insight as never before.
  • How is Danske Bank's digital strategy impacting its finance function?
    How is Danske Bank's digital strategy impacting its finance function?
    Morten Mosegaard Christensen, executive vice president, head of group finance, Danske Bank Recorded: Jul 2 2018 3 mins
    Digital can be transformative and drive heightened efficiencies for the finance function if leaders facilitate the process and allocate resources to it, Morten Mosegaard Christensen, executive vice president, head of group finance, Danske Bank told Genpact in a video interview.
  • Implementing new lease accounting standards? Talk to us for a guaranteed outcome
    Implementing new lease accounting standards? Talk to us for a guaranteed outcome
    Genpact and LeaseAccelerator Recorded: Jul 2 2018 2 mins
    Are you implementing the new lease accounting standards? Our global lease accounting and compliance solution, powered by LeaseAccelerator, not only delivers a guaranteed compliance outcome but additional benefits beyond the scheduled implementation deadline.
  • Lease accounting compliance: How can Genpact and LeaseAccelerator help
    Lease accounting compliance: How can Genpact and LeaseAccelerator help
    Michael Keeler, CEO, LeaseAccelerator Recorded: Jul 2 2018 3 mins
    Very soon global companies will have to comply with the new lease accounting rules but they cannot do it on their own. Genpact and LeaseAccelerator jointly offer a unique and outcome-oriented solution that helps companies achieve compliance efficiently by the deadline.
  • The future of record to report
    The future of record to report
    Vivek Saxena, SVP Record to Report, Genpact Recorded: Jun 6 2018 3 mins
    Vivek Saxena, SVP Record to Report, discusses the challenges facing finance teams with record to report (R2R) and how they can transform operations with digital technologies. Find out why on-demand close is the future for R2R.
  • The claims process of the future
    The claims process of the future
    Jeffrey Saye, Vice President, Insurance, Genpact Recorded: Jun 6 2018 3 mins
    Digital technologies are fundamentally changing the way insurance claims are processed, with huge potential customer service and efficiency gains. But what needs to change for touchless claims to become a reality?
  • Generating risk management impact - Financial Spreading
    Generating risk management impact - Financial Spreading
    Genpact Recorded: Jun 6 2018 5 mins
    Digital based financial spreading has a lot of potential and capabilities in the world of commercial banking, this also generates risk management impact.
  • Augmented Reality to improve Property Claims
    Augmented Reality to improve Property Claims
    OnSource, a Genpact Company Recorded: May 29 2018 5 mins
    Augmented reality support for property claims in now itself a reality in this new mobile app. It enables extremely detailed measurements and contents inventory to be done in minutes, and then quickly transformed into exact 3D models that property insurance carriers can use to establish cost as well as process a subsequent claim faster and with much improved accuracy.
  • Chatbots - an Insurer's personal assistant
    Chatbots - an Insurer's personal assistant
    Frank Neugebauer, CTO, Genpact Insurance Practice Recorded: May 3 2018 8 mins
    Chatbots can be used to dramatically improve the effectiveness of a carriers internal staff. By freeing that staff from a majority of administrative tasks and providing them timely information, staff can focus their time on servicing existing and potential clients. This will have a positive impact on policy renewals, client satisfaction, and work volume.

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