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Pendo

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  • Putting NPS to Work - 5 Ways to Get the Most Out Of Your Net Promoter Programs
    Putting NPS to Work - 5 Ways to Get the Most Out Of Your Net Promoter Programs Dan Larsen, Sr. Product Manager, Henry Schein Recorded: Mar 8 2018 55 mins
    You’ve setup your survey, you’ve segmented your customers, and you’re ready to start collecting NPS responses. Congratulations! Now what are you going to do with your score? You’re not alone if you’re not sure. NPS is becoming an increasingly popular metric, but it’s not always clear how product teams can take NPS feedback and make it actionable in their products.

    Henry Schein faced similar questions when rolling out NPS for their dental practice software. Dan Larsen, Sr. Product Manager, shares how they rolled out NPS to their customers, the lessons learned along the way, how and they built a tight feedback loop both inside and outside the company to ensure that customer input is captured, and leveraged directly to improve their product experience.
  • How to Build Exceptional Products
    How to Build Exceptional Products Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo Recorded: Feb 28 2018 62 mins
    Product Management & UX can be a harmonious super-team, or they can be mired in overlap and conflict. Guess which approach leads to more successful products? The most effective teams embrace overlap and focus on delivering an exceptional product experience for their customers. Together, Product Managers and UX/UI Designers turn unique market insight into tangible products that have the power to surprise and delight customers. Product teams which master the craft of user experience tend to win big by creating end-to-end product experiences that attract, delight and retain their users.

    Please join us as we sit down with Annie Dunham, Director of Product Management at ProductPlan, and Kelsey Hughes, UX Designer at Pendo, to share how they inspire user experience in their respective roles.

    We’ll show you how ProductPlan and Pendo deliver excellent experiences with smart, efficient, and beautiful products and give you the chance to ask questions and join the discussion.
  • 5 Best Practices for App Adoption and Engagement
    5 Best Practices for App Adoption and Engagement Dustin Amrheim, VP Professional Services & Mobile, Pendo & Adam Covati, Sr. Director, Product Management, Bandwidth Recorded: Feb 21 2018 58 mins
    5 Best Practices for Highly Effective Mobile App Adoption and User Engagement
    How does your app stack up? Mobile product teams are challenged to drive app adoption and usage in an environment where most apps don’t last past the first use. Successful mobile teams don’t just drive one-way outreach in their app, they close the loop with customers - offering deep engagement and communication throughout the user journey.

    Why this webinar is worth your 60 minutes:

    * You’ll learn new tactics for user engagement that you can use inside and outside of your app
    * You’ll know how your users want to be contacted and surveyed
    * You’ll see how app owners and product managers can marry customer experience with app engagement
    * You’ll take actionable feedback that you can use immediately, no matter what kind of app you manage

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