Latest Talk
The Omnichannel Contact Center: Implementing a Frictionless Payment Experience
Consumers these days are savvy. They’re also a bit impatient. Constantly connected and with the world in the palm of their hands through their smartphones, they’ve become accustomed to instantaneous feedback to any issue that arises, especially with the businesses they transact with. They use a variety of channels to communicate, whether it’s email, SMS,…
