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Semafone

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  • GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework
    GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework Jay Trinckes, Principal Security Consultant for Risk Management & Governance, NCC; Aaron Lumnah, Semafone Recorded: Sep 20 2018 47 mins
    On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) went into effect, becoming the world's strictest and most comprehensive data protection legislation. Companies around the world, regardless of whether they are physically located within EU borders, had to meet compliance requirements if they process the data of EU citizens, creating a huge headache for any organization running a call or contact center.

    For contact centers that have troves of sensitive customer information, GDPR compliance can easily become a massive undertaking. However, using preexisting tried-and-true frameworks like the PCI DSS, companies can relieve the burden of meeting compliance obligations.

    Join Semafone and NCC for this informative session, where you'll learn:
    - How to achieve GDPR compliance in your call or contact center
    - How to use existing data security frameworks like the PCI DSS to simplify compliance efforts
    - How to improve data security inside your contact center while enabling a more seamless customer experience

    Additionally, registrants will receive a free copy of Semafone's GDPR Guide for Contact Centers.

    Reserve your space now!

    About Jay Trinckes:

    John ‘Jay’ Trinckes, Jr., CISSP, CISM, CRISC, HITRUST CSF Practitioner leads NCC Group’s healthcare practice by assisting clients in managing their IT risk to ensure they are not subject to cyber-attack along with helping them validate their compliance with IT regulations such as HIPAA. Jay is the author of three books, “How Healthcare Data Privacy Is Almost Dead…and What Can Be Done to Revive It! (2017), "The Definitive Guide to Complying with the HIPAA/HITECH Privacy and Security Rules" (2012), and "The Executive MBA in Information Security" (2009), and has a wide range of experience in computer networks, vulnerability and penetration testing, security, compliance, and risk assessment.
  • Top 10 New Ways to Pay
    Top 10 New Ways to Pay Kieran Hines, Ovum; David Scheidemantel, Semafone; Steve Kramer, ACI Worldwide Recorded: Aug 9 2018 57 mins
    In this session, we cover the newest payment methods organizations are using, and we'll discuss how executives plan the move to more secure and convenient ways to receive consumer payments. We'll also include exclusive research from Ovum!

    Key Takeaways:

    - Learn about the top ten new ways to pay
    - Steps executives are taking to increase security
    - New payment method that could reduce the number of PCI controls in your call center by up to 90%
  • PCI DSS, GDPR & Data Security for Call Centers: Navigating Regulatory Landmines
    PCI DSS, GDPR & Data Security for Call Centers: Navigating Regulatory Landmines Scott Kaplan, Semafone, Chanley Howell, Foley & Lardner LLP Recorded: May 24 2018 56 mins
    With the onslaught of cyberattacks we've already seen in just this year alone, data security has never been a higher priority for organizations. Protecting customer data is of utmost importance, especially with governments and regulatory bodies increasingly turning their attention to these issues and producing legislation to implore companies to take additional security measures.

    Contact centers are a part of the organization particularly fraught with responsibility, serving as a vast repository of sensitive customer data and finding themselves to be a favorite target for hackers and fraudsters. Because of this, contact centers face a myriad of laws and regulations governing the way they treat this data, such as the PCI DSS for those taking payments, among many others.

    Register now to join Scott Kaplan from Semafone and Chanley Howell from Foley & Lardner LLP, two leaders in the data security field for an insightful webinar where you'll learn:

    - The top data security regulations, laws, and standards bodies affecting contact center data governance
    - How to comply with sometimes competing regulatory requirements and resolve conflicting stipulations
    - How to achieve compliance more simply and cost effectively

    Additionally, registrants will receive a free copy of Semafone's newly released Navigating the Challenging Regulatory Landscape in Your Contact Center.

    Reserve your space now!
  • It’s Not Just Your IT: Why People & Process Matter for PCI DSS Compliance
    It’s Not Just Your IT: Why People & Process Matter for PCI DSS Compliance David Scheidemantel, Solutions Consultant, Semafone Recorded: Mar 29 2018 48 mins
    PCI DSS compliance and data security is a perennial challenge for any organization, especially for those operating contact centers. With potentially hundreds of PCI controls to keep track of, it's easy for things to get lost in the mix.

    When tackling compliance and cybersecurity issues, it's a common mistake to only focus on the organization's IT infrastructure, and neglect to examine the people and underlying processes handling sensitive customer and payment card data.

    Join us in the webinar and you'll learn how to:
    - Take a more holistic approach to PCI DSS compliance inside the contact center
    - Understand the flow of information through your contact center & how people and processes touch payment card and sensitive customer data
    - Create an action plan to reduce risk and achieve PCI DSS compliance once & for all
  • How to Descope Your Entire Contact Center for PCI DSS Compliance
    How to Descope Your Entire Contact Center for PCI DSS Compliance Semafone Recorded: Mar 8 2018 6 mins
    Any company that takes payments over the phone must comply with the requirements of the Payment Card Industry Data Security Standards (PCI DSS), and all the costs and headaches that come with it.

    Learn about how to achieve PCI DSS compliance for your entire contact centre, and how to reduce the amount of applicable PCI DSS controls in your business infrastructure.
  • Improving Cybersecurity in the Contact Center: How to Prevent a Data Breach
    Improving Cybersecurity in the Contact Center: How to Prevent a Data Breach Andrew Henwood, CEO, Foregenix & David Scheidemantel, Solutions Consultant, Semafone Recorded: Jan 3 2018 55 mins
    Make no mistake—it isn't a question of if your company will be breached, but when.

    However, with such high rates of security incidents occurring, many organizations choose to put off implementing the right data security measures until it's too late.

    Watch this informative on-demand webinar featuring some of the leading experts in the IT and payments security spaces where we'll cover:

    - The various risk factors that threaten organizations—from both outside and within
    - What happens to companies after a data breach
    - How you can avoid a data breach of your own by complying with security frameworks like the PCI DSS

    Additionally, you'll learn how to increase customer service and satisfaction, while reducing the associated security costs.
  • PCI DSS in the Contact Center: The Perils & Pitfalls of Pause & Resume Call Reco
    PCI DSS in the Contact Center: The Perils & Pitfalls of Pause & Resume Call Reco Daniel Doherty, Founder, Viziulo; Bill Franklin, QSA at Coalfire Systems; David Scheidemantel, Solutions Consultant, Semafone Recorded: Dec 12 2017 55 mins
    Companies today must navigate a minefield of compliance and regulatory challenges, especially in highly regulated industries where call recording in contact centers is standard, if not a mandated requirement. At the same time, standards like the PCI DSS uphold that no Sensitive Authentication Data (SAD) from payment cards may be recorded at any time, creating a conundrum for companies trying to maintain full call recordings.

    Although Pause & Resume call recording methods have become a widely used contact center practice, it does not necessarily deliver guaranteed or robust PCI DSS compliance. In fact, these solutions often cause more problems than they solve – and these flaws can result in systemic governance failures.

    Watch this informative webinar featuring some of the leading experts in the financial services and payments security spaces where we'll cover:

    - How to juggle multiple industry and payment security regulations
    - Why techniques like Pause & Resume call recording don't fully meet compliance standards
    - Alternative solutions to keep payment data completely out of the contact center

    Additionally, you'll learn how to increase customer service and satisfaction, while reducing reducing the associated costs of PCI DSS compliance.
  • PCI DSS Compliance & Your Call Center: The Do's and Don'ts of Scope Reduction
    PCI DSS Compliance & Your Call Center: The Do's and Don'ts of Scope Reduction Joe Meyer, Director of Risk Management Practices, NCC & David Scheidemantel, Solutions Consultant, Semafone Recorded: Nov 15 2017 60 mins
    With cyberattacks happening with greater frequency every year, and the average cost of a data breach at $4 million in 2016 according to the Ponemon Institute, it has never been more important to ensure your organization is following security best practices to prevent a breach of its own.

    View now for an informative webinar featuring some of the leading experts in the PCI compliance and call center payments spaces where we'll cover:

    - The main components of PCI DSS and how they affect the call center
    - Ways to reduce the time and cost of achieving PCI compliance
    - How to protect your organization against payment fraud and the associated reputational risk

    Additionally, you'll learn how to eliminate the need for customer cardholder data to be handled by your contact center agents or held in your contact center infrastructure, while improving customer service and satisfaction.

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