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Carousel Industries

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  • 5 Successful Digital Transformation Projects to Bolster Customer Experience
    5 Successful Digital Transformation Projects to Bolster Customer Experience
    Terence Fogarty, Contact Center Consultant, Carousel Industries; Robin Gareiss, President and Founder, Nemertes Research Recorded: Nov 15 2018 61 mins
    With the ability to increase sales, reduce costs, and improve customer satisfaction, it’s no surprise that more than 75% of companies have, or plan to have, a Digital Customer Experience (DCX) strategy. Leveraging collaboration technology can transform how you’re engaging customers and driving organizational innovation.

    In this interactive webinar Carousel Industries and Nemertes Research explore the top five digital customer experience projects that drive business growth.

    What you will learn:

    • Which digital customer experience projects deliver measurable success
    • How to realize the business value of upgrading or replacing existing communications platforms
    • Why aligning your approach with your financial model can boost business impact
    • How to identify the right approach for your business: on-premises, cloud, or hybrid
    • Why you need to take a closer look at your internal unified communications and collaboration
    • How to determine if now is the time to upgrade or replace existing communications platforms
  • How to Modernize Your Avaya Communications Platform
    How to Modernize Your Avaya Communications Platform
    Jean Turgeon, VP and Chief Technologist, Avaya and Bill Haskins, Sr. Analyst and Managing Partner, Wainhouse Research Recorded: Aug 8 2018 47 mins
    Digitization is fundamentally altering the nature of competition, and customer expectations have elevated due to the personalized, quick service of businesses like Amazon and Netflix. Your ability to meet and exceed expectations can be enabled – or restricted – by the communications tools, services, and infrastructure you provide to your users. However advanced your organization is on the digital transformation journey, there are key questions to establish its readiness to meet customer demands.

    Are you doing everything you can to meet their needs and expectations?

    Your Avaya CS1000 and Aura Communications Manager Solutions have provided great communications features and reliability for years— but it’s now time to evolve to the latest in UC and omnichannel customer engagement.

    Learn about a migration path towards flexible options for transforming your business!

    In this webinar roundtable discussion, panelists from Carousel, Avaya and Wainhouse Research will discuss their perspectives on:

    - Real-world benchmarks – market forces and enterprise realities shaping digital transformation
    - Transformation Opportunities – leveraging advanced applications to deliver a quality customer experience
    - Digital Strategies – approach to advancing along the transformation continuum
  • Developing an effective Software-Defined-WAN Strategy for your business
    Developing an effective Software-Defined-WAN Strategy for your business
    John Elliott, Principal Consultant, Carousel Industries Recorded: Jul 12 2018 43 mins
    With a wide range of SD-WAN solutions from dozens of vendors, how do you determine what’s best for your business?

    With the adoption of cloud, and support for rich media applications and mobile users, network managers are moving towards a software-defined approach to evolve their WAN, but selecting the right vendor and consumption model can be overwhelming.

    This webinar provides a decision framework for developing your strategy and making the right choices for your business.

    In this webinar, you will learn:

    • The specific capabilities SD-WAN solutions should be delivering
    • MPLS vs SD-WAN and the pros and cons of each
    • How to navigate the SD-WAN vendor landscape
    • The predominant SD-WAN consumption models, and the benefits and pitfalls of each
  • Creating Collaborative Huddle Rooms—How to Select the Right Tools and Technology
    Creating Collaborative Huddle Rooms—How to Select the Right Tools and Technology
    Brian Fichter, Director, Video Collaboration, Carousel Industries & Chris Thorson, Sr. Director, Polycom Recorded: Jun 20 2018 46 mins
    While traditional video conference rooms remain an anchor in most organizations, today’s accessible video technology means any space can be turned into a video collaboration space. In fact, With the growth in remote workers, the need for collaborative meeting spaces is on the rise to connect on and offsite workforces.
    Regardless of what solutions you are using today — Polycom, Microsoft, WebEx or GoToMeeting, to keep up with the demands of the modern workforce, you should be able to easily integrate legacy functionality with new capabilities.

    During this webinar, collaboration technology experts from Carousel and Polycom will discuss how you can:

    • Maximize capabilities within multi-vendor platforms for investment protection
    • Design collaborative workspaces with high quality audio, HD content and business-class video
    • Drive adoption with easy to use technology that doesn’t scare people away

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