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Zuora

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  • How to Build a Billion Dollar Company
    How to Build a Billion Dollar Company
    Tien Tzuo, CEO, Zuora Recorded: Apr 26 2018 40 mins
    How do you build a billion-dollar business? As the first CMO of Salesforce.com, Tien Tzuo was instrumental in transforming that landmark company from ten people in a room to a billion-dollar run-rate. As the co-founder and CEO of Zuora, Tien has raised a quarter of a billion dollars and grown his company to over 1000 employees and counting. So far, so good.

    Creating an enduring corporate enterprise isn’t a linear process. It’s a climb, with switchbacks along the way. At every turn, your company becomes a new organization, with new priorities and new perils. And the things that made it successful in the last stage may actually hold it back from succeeding in the next one.

    So what are the phases that define the path to a billion, what are the things that you need to work on in each phase? Join Tien as he breaks down the climb.

    You'll learn:

    ° Key revenue milestones and the priorities they entail
    ° Red flags to watch out for, and distractions to avoid
    ° How to prove an idea, a product, a market, a model and an industry

    Register now!
  • New Operating Metrics to Help You Grow Your Business
    New Operating Metrics to Help You Grow Your Business
    Iain Hassall, VP Finance and Controller, Zuora and Ben Kwon, VP of Field Operations, Zuora Recorded: Apr 25 2018 48 mins
    As business models shift, so too do the ways success is measured. A new set of operating metrics is needed in the Subscription Economy.

    Unlike traditional financial metrics, these metrics are forward-looking metrics that give insight into your customer’s success. There are many theories about these metrics and those theories have evolved over the past 5 years. Zuora now presents you with a chance to learn from the experiences of finance and operations experts who have steered a subscription business through multiple stages of growth and maturity.

    Watch the webinar and learn:

    ° How best-in-class companies are measuring their customers' Subscription Experience across the entire lifecycle, from marketing influence to sales effectiveness to customer adoption and success

    ° How you should think about these metrics differently as your business goes through different stages of growth and its lifecycle

    ° How to empower your teams, solidify your company’s relationships with your customers, and be the prime catalyst for major growth in your business

    Watch now!
  • Master the Changing Landscape of Payments in the Subscription Economy
    Master the Changing Landscape of Payments in the Subscription Economy
    Jim Cho, Executive Director Business Development, JPMorgan Chase & Co Recorded: Apr 24 2018 44 mins
    The payments landscape is changing. Ever-increasing payment options and growing global customer bases leads to a whole lot of complexity and a whole host of potential issues, like payments fraud which is reaching record highs.

    And payments are all the more complex in the Subscription Economy where businesses have to manage ongoing recurring payments versus one-time purchases.

    In this changing payments landscape how can you manage fraud explosion, limit attrition, satisfy customers’ varied payment demands, and protect your company?

    Join Jim Cho, Executive Director of Business Development at JPMorgan Chase & Co, and Kristin Hagen, Global Head of ISVs and Technology Partnerships at Zuora, to learn how to master the changing landscape of payments in the Subscription Economy.

    Register now!
  • 5 Phases to Deliver the Right Customer Experience
    5 Phases to Deliver the Right Customer Experience
    Amy Konary, Research VP, IDC, Tom Krackeler, VP & GM, Zuora, and Joe Andrews, Sr. Director, Marketing, Zuora Recorded: Apr 10 2018 61 mins
    Is your business ready to take the next leap forward and deliver great subscription experiences?

    A subscription business is a relationship business. Even if you develop a successful business model, it’s hard to ensure long-term success if you haven’t nailed how to deliver the right subscriber experience. Today it’s about more than just transitioning from selling products to services. It’s about delivering experiences.

    Subscription approaches need to support customers that wish to ease into a relationship with the product or service, in addition to nurturing existing relationships. Learn about the new subscription maturity model that provides a framework of stages, critical measures, outcomes, and actions required for the effective management of subscription approaches.

    In this webinar, you'll learn:

    • The top challenges for businesses in delivering great outcome-based experiences for their subscribers
    • Why you should consider a maturity approach to subscription models
    • Concrete steps you can take today to move forward in your business model approach
    • How RBM and subscription analytics can help you
  • Software Implementation in 60 Days: Best Practices for a Efficient Go Live
    Software Implementation in 60 Days: Best Practices for a Efficient Go Live
    Jeremiah Renfro, VP, Systems Engineering, Riskalyze and Marcel Weiland, Product Manager, Riskalyze Recorded: Apr 5 2018 48 mins
    Join us for the fourth webinar in our Growth Webinar Series to learn how Riskalyze aligned project goals and collaborated across functions to deliver on a company-wide software implementation in less than 60 days—and best practices for your own fast, clean, efficient go live.

    Riskalyze employees Jeremiah Renfro (VP, Systems Engineering) and Marcel Weiland (Product Manager) will detail core guidelines and strategies for implementing a mission-critical software platform, including.

    • Building a clear cross-functional project framework between Services, Operations, IT, and Product.
    • Achieving requirement consensus.
    • Delivering on key business initiatives while aligning timelines, processes, and resources.
    • Distinguishing between project objectives vs business goals.
  • Value-Based Pricing for Digital Services and the Subscription Economy
    Value-Based Pricing for Digital Services and the Subscription Economy
    Duncan Jones, Vice President, Principal Analyst, Forrester Recorded: Apr 3 2018 36 mins
    There are profound differences between asset-based pricing strategies and those of digital services. Good pricing models can improve B2B subscription renewals, align with your service’s business value, and balance simplicity with accuracy. They blend science with art.

    Join Guest Speaker Duncan Jones, VP and principal analyst at Forrester Research, Inc., for a sharp, informative taking on the fundamentals of using subscription pricing as a growth weapon.
    Join the webinar to learn:

    •How to identify customer business case factors that drive ROI
    •How to take advantage of optional extras to boost revenue
    •How simplistic pricing schemes can lead to money left on the table
    •How to avoid common pricing page mistakes

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