From daily operations through to growth and change, IT is responsible for supporting your business. This puts IT at the heart of the organisation, but it also puts pressure on your IT team to achieve, whilst maintaining and integrating best practices that support agility and stability.
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ITIL, the most popular IT best practice framework, can provide this stable platform, whilst enabling speed and efficiency. But beware of the pitfalls – being over-ambitious, inflexible or complacent can lead to problems and poor performance. This webinar, 7 Deadly Sins of ITIL implementation, explains how you can get the best out of ITIL, whilst remaining competitive and agile.
Tracy Barnes, STRITCO
About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.