Develop your contact center’s cloud transformation strategy using Amazon Connect by AWS and AI-powered Speech Analytics by VoiceBase. Jerry Perkins, Co-Founder and CEO of Symbee, an AWS Consulting Partner and creator of the Symbee Connect SaaS platform for Amazon Connect, and Dan Raasch, Senior Solutions Architect at VoiceBase, will provide professional tips about how to choose the right building blocks for your cloud contact center transformation strategy and how to avoid the pitfalls of moving from on-premise to the cloud.
The contact center has been moving to the cloud for the better part of a decade now. It’s not a matter of “if” but “when.” Cloud solutions are open, reliable, scalable, secure and most of all, cost effective. Whether you have seasonal call volumes and only want to pay for what you use, or your sick of paying service fees for hardware that delivers lackluster results; cloud-based contact center solutions provide the best ROI.
What Attendees Will Learn:
• On-premise contact centers: challenges and roadblocks
• Debunking myths about the cloud
• Preparing for cloud transformation and planning for the unexpected
• How to choose the right building blocks for your cloud contact center
• Why the time is now. Statistics from multiple industries demonstrate that the move to the cloud is irreversible, fully in flight, with no signs of slowing down. Do not get left behind.