Service Excellence and Analytics Driving Digital Transformation
Brenda Lichtenberg, SVP Strategy & Portfolio & Jack Mansfield VP Digital Workplace Services
This session will open with a discussion on the current market trends in analytics to showcase where companies are investing. We will then cover how to get started on the road of analytics and showcase some transformative effects of analytics to IT operations.
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1.Discovery – Find all of the data sources that you have.
2.Insights – Take a multi-variable approach to analytics
3.Actions & Outcomes – Identify 1 initiative at a minimum to get started with analytics
4.The Big Picture – How BI and analytics fit into digital transformation