Hi [[ session.user.profile.firstName ]]


  • Date
  • Rating
  • Views
  • Industry Task Force Proves Friendly Fraud Can Be Stopped!
    Industry Task Force Proves Friendly Fraud Can Be Stopped!
    Julie Fergerson, Steve Durney Recorded: May 21 2019 50 mins
    In March of 2016, Ethoca brought together some of the world's top ecommerce retailers and banks to create the Friendly Fraud Task Force. Its purpose: Define, measure and - for the first time - solve the ever growing friendly fraud problem. After years of work, we're excited to share the group's initial findings. Most importantly, that a significant amount of friendly fraud can be stopped through real-time merchant-issuer collaboration.

    In this webinar we will:
    - Define exactly what friendly fraud is and explain how it harms your business
    - Review the impact of friendly fraud on the payments ecosystem
    - Share eye-opening new survey results, including the growth of friendly
    fraud by market segment
    - Present early results on how merchants and issuers have joined forces to fight friendly fraud through collaboration

    We'll also review some new leanings on how to:
    - Deflect disputes and enhance the customer experience by providing issuers and cardholders with detailed merchant information not previously available
    - Identify fraud and process fraudulent claims faster
    - Increase transaction acceptance and reduce false declines
  • The Genesis of Ethoca Eliminator
    The Genesis of Ethoca Eliminator
    Ethoca Executive Team Recorded: May 6 2019 5 mins
    Ethoca executives share the genesis of Eliminator - Ethoca's groundbreaking new solution that connects card issuers to merchant order and account history details in real time to reduce disputes and friendly fraud.
  • Digital Transformation in Financial Services
    Digital Transformation in Financial Services
    Bruce Parker (Modo), Rick Striano (Deutsche Bank), Keith Briscoe (Ethoca), Jane Barratt (MX) Recorded: Oct 22 2018 52 mins
    From the adoption of emerging technologies like AI, blockchain, and disrupting legacy systems, the Financial Institutions are making investments to become more digital for both their customers and the organizations themselves.

    Join this live panel streamed from Money20/20 Vegas where our speakers will discuss:
    -Are banks ready for digital transformation?
    -Best practices for using data to deliver a better customer experience, cut costs, and implement strategies in a timely manner
    -The API revolution
    -Overcoming challenges with legacy systems
    -Adopting emerging technologies for a more holistic offering

    About the Presenters-
    Keith Briscoe leads Ethoca’s global product and marketing functions, a role spanning the development of Ethoca’s suite of collaboration-based fraud/chargeback mitigation and transaction acceptance solutions, as well as integrated marketing programs. His mandate includes product strategy and management, new product innovation, competitive analysis, experiential marketing, integrated marketing campaigns, public relations, analyst relations, content strategy and stakeholder communications. Keith has more than 20 years of experience in the payments and fraud industry.
  • eCommerce and Friendly Fraud: Deflecting Chargebacks and Recovering Lost Revenue
    eCommerce and Friendly Fraud: Deflecting Chargebacks and Recovering Lost Revenue
    Julie Fergerson (Ethoca) & Regina Yulo (BrightTALK) Recorded: Oct 22 2018 24 mins
    Fraud is one of the biggest challenges keeping merchants and issuers up at night. Aside from creating friction in the payments process, it makes for a negative customer experience.

    Join this interview where Julie Fergerson, Senior VP at Ethoca will discuss:

    -What are the biggest challenges facing the ecommerce industry?
    -Why is customer experience a bigger priority today than it was even five years ago?
    -How can banks and merchants mitigate eCommerce fraud issues?
    -Why is friendly fraud a growing issue and what can be done about it?

Embed in website or blog