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  • Digital Transformation in Financial Services
    Digital Transformation in Financial Services
    Bruce Parker (Modo), Rick Striano (Deutsche Bank), Keith Briscoe (Ethoca), Jane Barratt (MX) Recorded: Oct 22 2018 52 mins
    From the adoption of emerging technologies like AI, blockchain, and disrupting legacy systems, the Financial Institutions are making investments to become more digital for both their customers and the organizations themselves.

    Join this live panel streamed from Money20/20 Vegas where our speakers will discuss:
    -Are banks ready for digital transformation?
    -Best practices for using data to deliver a better customer experience, cut costs, and implement strategies in a timely manner
    -The API revolution
    -Overcoming challenges with legacy systems
    -Adopting emerging technologies for a more holistic offering

    About the Presenters-
    Keith Briscoe leads Ethoca’s global product and marketing functions, a role spanning the development of Ethoca’s suite of collaboration-based fraud/chargeback mitigation and transaction acceptance solutions, as well as integrated marketing programs. His mandate includes product strategy and management, new product innovation, competitive analysis, experiential marketing, integrated marketing campaigns, public relations, analyst relations, content strategy and stakeholder communications. Keith has more than 20 years of experience in the payments and fraud industry.
  • eCommerce and Friendly Fraud: Deflecting Chargebacks and Recovering Lost Revenue
    eCommerce and Friendly Fraud: Deflecting Chargebacks and Recovering Lost Revenue
    Julie Fergerson (Ethoca) & Regina Yulo (BrightTALK) Recorded: Oct 22 2018 24 mins
    Fraud is one of the biggest challenges keeping merchants and issuers up at night. Aside from creating friction in the payments process, it makes for a negative customer experience.

    Join this interview where Julie Fergerson, Senior VP at Ethoca will discuss:

    -What are the biggest challenges facing the ecommerce industry?
    -Why is customer experience a bigger priority today than it was even five years ago?
    -How can banks and merchants mitigate eCommerce fraud issues?
    -Why is friendly fraud a growing issue and what can be done about it?
  • The Impact of Card Brand Rule Changes and What They Mean to Your Business
    The Impact of Card Brand Rule Changes and What They Mean to Your Business
    Julie Fergerson, SVP Industry Solutions; Mike Pullen, Representment Specialist; Mike Davis, Director Channel Sales Recorded: Aug 29 2018 56 mins
    Visa Claims Resolution (VCR) – one of the most significant updates ever to card brand processing rules – went into effect in April 2018, and new Mastercard and American Express changes are on the horizon.

    In this webinar, Ethoca's panel of experts will give attendees an in-depth look at the new rule changes, deadlines and fee structures, and share their research on the impact for merchants thus far.


    -VCR/VROL – Rule change deep dive and business impact
    -New workflow and reason code changes
    -The need for clear and concise compelling evidence up-front
    -New timeframes and fee structures and their impact on merchants
    -What’s next: Mastercard and AMEX rule changes on the horizon
    -New use-cases and challenges that merchants are experiencing

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