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Salesforce UK & I

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  • How Hive Uses Data & Device Connectivity to Become more Personal & Productive
    How Hive Uses Data & Device Connectivity to Become more Personal & Productive
    Mark Orsborn - Senior Director, IOT Business Development, Salesforce & Terrence "TJ" Sorrell - Global Business Design Manager Recorded: Nov 1 2018 39 mins
    The fourth industrial revolution is changing how we live, work, travel and trade. Customers are more connected than ever before, and the rise in connected technologies has resulted in endless amounts of valuable data.

    Terence Sorrell, Global Business Design Manager, Hive & our host Mark Orsborn, Senior Director, Salesforce IOT discusses how Hive is unlocking valuable data with the Salesforce Platform, to deliver global customer success.

    In this webinar Mark and Terence discuss:

    1 - How Hive are creating a competitive advantage & unlocking new opportunities by connecting data into its CRM architecture
    2 - Using data intelligently to capture every customer interaction and analyse all the different touchpoints
    3 - The importance of integrating data sets and systems, and how this will allows business’ unlock new intelligence to drive greater efficiency and richer customer engagements
  • Bridging the Gap - The Customer and the Mobile Workforce, with Daikin Applied UK
    Bridging the Gap - The Customer and the Mobile Workforce, with Daikin Applied UK
    Kris Oldland, Editor-in-chief, Field Service News Recorded: Oct 18 2018 26 mins
    The first-time fix can be a very powerful customer experience. But for many field service organisations, nailing that initial visit is harder than ever. Wherever you look - from healthcare to finance to manufacturing - you'll notice that field service teams are in need of a helping hand and are looking for a solution.

    Watch this webinar to hear from Daikin Applied UK's CRM Manager, John McCarthy, as he discusses the company's transformation journey which has enabled them to connect the business, optimise their workforce and engage on mobile.

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