Emma Kirby-Kidd, Process Automation Lead - Katie Payne, Automation Aftercare Manager, Ageas
Ageas is one of the largest providers of personal and commercial insurance in the U.K., and was no stranger to automation when it began using Blue Prism’s Digital Workforce in 2014. But from the very start, it knew it couldn’t achieve its process efficiency, waste reduction, and risk mitigation goals unless it built an internal culture in which everyone in the organization fully understood the benefits of Robotic Process Automation (RPA), and embraced all it could do for them, the company, and its customers.
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In this episode of our Blue Prism Café, join the team behind Ageas’ leading change management practices, where their goals were to eliminate worries about the impact on employment,actively encourage their employees to welcome process automation, and create a culture in which the employees think of the robots as additional team mates that are responsible for doing mundane, repetitive back office tasks 24/7/365.
Key takeaways will include:
• Selling the benefits, and managing the message of RPA within the business
• Real-life examples on how to humanize the Digital Workforce
• Ensuring effective aftercare for implemented processes
• Delivering maximum automation benefits back to the business