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Blue Prism

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  • Ageas: Change without fear drives Digital Workforce success
    Ageas: Change without fear drives Digital Workforce success
    Emma Kirby-Kidd, Process Automation Lead - Katie Payne, Automation Aftercare Manager, Ageas Recorded: Nov 13 2018 64 mins
    Ageas is one of the largest providers of personal and commercial insurance in the U.K., and was no stranger to automation when it began using Blue Prism’s Digital Workforce in 2014. But from the very start, it knew it couldn’t achieve its process efficiency, waste reduction, and risk mitigation goals unless it built an internal culture in which everyone in the organization fully understood the benefits of Robotic Process Automation (RPA), and embraced all it could do for them, the company, and its customers.

    In this episode of our Blue Prism Café, join the team behind Ageas’ leading change management practices, where their goals were to eliminate worries about the impact on employment,actively encourage their employees to welcome process automation, and create a culture in which the employees think of the robots as additional team mates that are responsible for doing mundane, repetitive back office tasks 24/7/365.

    Key takeaways will include:
    • Selling the benefits, and managing the message of RPA within the business
    • Real-life examples on how to humanize the Digital Workforce
    • Ensuring effective aftercare for implemented processes
    • Delivering maximum automation benefits back to the business
  • Ascension | How the US largest non-profit health system drives Enterprise Scale
    Ascension | How the US largest non-profit health system drives Enterprise Scale
    Lee Coulter, CEO, Ascension Ministry Service Centre | Scott Teeple, Chief Technology Officer, Agilify Recorded: Oct 9 2018 60 mins
    Ascension is the US's largest independent healthcare provider with over 150 hospitals and over 2500 sites of care, and has leveraged RPA as a strategic differentiator within their business for over 6 years.

    In our 12th episode of Blue Prism Café, we will explore the various elements that were critical to Ascension's success in deploying their Blue Prism Digital Workforce. Mastering the trifecta of building a solid, scalable RPA foundation, ensuring continued internal adoption and enthusiastic momentum.

    If you are asking yourself questions such as "what do I need to anticipate in order to scale Enterprise grade RPA across the organization?", then join us as Lee Coulter, CEO of Ascension Ministry Service Center and Shail Khiyara, Blue Prism discuss insight and advice to go from building the business case, setting up a Centre of Excellence leveraging Blue Prism's Robotic Operating Model (ROM), and key learnings on how to build-in scaling capability from the start.

    Key takeaways from this episode of the Blue Prism Café will be:
    > Learnings from Ascension's 6+ year experience
    > Managing "automation anxiety" and Change Management within the business
    > How to avoid common mistakes that hinder your ability to scale ?
    > How to promote the success and value of your RPA program

    Want to know about how Agilify can support you in your RPA projects? Contact them now: http://info.agilifyautomation.com/contact-agilify-automation-0
  • Gilead’s 2020 vision for Intelligent Automation
    Gilead’s 2020 vision for Intelligent Automation
    James Sheehy, Director of Business Transformation and Projects at Gilead Recorded: Sep 11 2018 57 mins
    With over 10,000 employees worldwide, Gilead is transforming its business with Intelligent Automation.

    In this episode of our Blue Prism Café Series, Gilead will share the journey from vision to execution and highlight how the Proof of Value was a crucial step for them to derive value from the Digital Workers in under 5 months. During this time, they also set a solid foundation for the successful scaling of their Intelligent Automation operations by leveraging the Blue Prism Robotic Operating Model (ROM).

    Join us as James Sheehy, Director of Business Transformation and Projects at Gilead, takes us through his key learnings from their first months to now and what their vision is for the future of RPA within the business. James will be joined by Shail Khiyara, CMXO of Blue Prism and Anand Sekhar, Managing Director at KPMG.

    Key takeaways from this episode of the Blue Prism Café will be:
    > Why a Proof of Value is more important than a Proof of Concept for RPA
    > How to setup and upskill your Centre of Excellence to generate quick ROI, enable rapid growth and future-proof your Intelligent Automation operations
    > Learnings from a successful internal change management program
    An example of implemented processes through Gilead’s EVE Program
  • Postbank: Deploying a successful Digital Workforce to improve Client Experience
    Postbank: Deploying a successful Digital Workforce to improve Client Experience
    Serkan Saracuz, Head of Organisation & Processes, Operations Center, Postbank Recorded: Aug 14 2018 57 mins
    ** This webinar is in German, with English subtitles **

    BCB is a subsidiary of Postbank and is one of the biggest established service providers for payments and banking products in Germany. In 2017, BCB processed over 6.5 billion payments and has about 1500 full-time employees.

    Cognitive Automation is seen by Postbank as one important lever to make banking operations more efficient, faster and scalable. During this episode of our Cafe series, we will discover Postbank's RPA journey that started early 2016 to now having 50 processes automated by leveraging 40 Blue Prism Digital Workers. Postbank is also looking in combining RPA with Cognitive and OCR capabilities to maximize the Automation level and achieve faster client response times.

    Serkan Saracuz, Head of Organization & Processes shares Postbank's successful implementation process, lessons learned as well as examples and successes with Thomas Bepler of Blue Prism.

    Key takeaways from this episode of the Blue Prism Café are:
    > The pre-requisites for an RPA deployment
    > How to ensure internal buy-in and adoption
    > How RPA can improve client experience
    > Real-world example of processes and lessons learned
  • Google Cloud & Pfizer: Creating an Intelligent and Connected Digital Workforce
    Google Cloud & Pfizer: Creating an Intelligent and Connected Digital Workforce
    Naresh Venkat, AI Business Development & Strategic Partnerships, Google Cloud | Vivek Khurana, Global Automation Service Lead Recorded: Jul 10 2018 57 mins
    Blue Prism and Google Cloud recently announced a partnership aimed to drive adoption of AI and intelligent automation. During this episode of our Café series, we’ll explore use cases you can implement today with Google Cloud Machine Learning and Artificial Intelligence that increase the type of front-office and customer-facing automation you can deploy and allows new capabilities to influence an enterprise’s digital strategy.

    While this may seem futuristic to those who are early on their RPA journey, it’s not too early to explore how to leverage these technologies to skill-up your digital workforce to take on more challenging and customer-facing processes. During this session, Vivek Khurana from Pfizer will join Naresh Venkat from Google Cloud, along with Shail Khiyara of Blue Prism, to discuss use cases for intelligent automation bringing together RPA, AI and ML.

    Key takeaways from this episode of the Blue Prism Café will be:
    > What is AI and ML
    > Customer experience and AI
    > Real-world applications for AI and ML in RPA
    > Customer use cases being deployed today
  • Robotics as a Service - Powered by DXC and Blue Prism
    Robotics as a Service - Powered by DXC and Blue Prism
    Stan Leong, Engineering Director, Agile Process Automation | Dararith Suy, Head of BPS Emerging Product at DXC Technology Recorded: Jun 12 2018 41 mins
    DXC Technology is an end-to-end IT services and solutions company, helping clients harness the power of innovation to thrive on change. Through partnership with Blue Prism, DXC Technology has launched a new digital platform called DXC Agile Process Automation (APA) that combines the availability of the cloud and the power of robotic process automation. APA enables an organization’s business processes to become digital through cloud based, Robotics as a Service. Leveraging the latest cloud technologies, the Blue Prism robots can be scaled on-demand to meet the needs of businesses through a consumption-based model.

    Join Stan Leong and Dar Suy with DXC Technology, along with Shail Khiyara of Blue Prism, to learn how the APA platform is enabling businesses to digitize key processes with Robotics as a Service.

    Key takeaways from this episode of the Blue Prism Café will be:

    Robotics as a Service is delivering REAL value.
    > APA scales. Really.
    > APA decreases change management costs. Realist solution.
    > APA automates the right opportunities. Real time.
    > APA moves your spend from fix to variable cost. Time to get real?
  • Leveraging Enterprise RPA to Deliver Transformative Innovation
    Leveraging Enterprise RPA to Deliver Transformative Innovation
    Steve Sikes, Director of Continuous Improvement, Global Business Services at Johnson Controls Recorded: Apr 10 2018 61 mins
    The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

    During this episode of the Blue Prism Café, Steve will share their journey over the last 2-years, explain how his global organization is leveraging enterprise-RPA as a cornerstone to deliver on that promise. Steve and his global team led the selection of Blue Prism. Steve will share how they launched a digital workforce that’s managing 400,000 transactions annually and generating savings that achieves the value proposition for the initiative.

    Key takeaways from this webinar will include:
    > Why HR is fertile ground for RPA deployments
    > Why IT governance, security and privacy are key criteria in selecting an RPA vendor
    > Going from a POC to enterprise scale
    > How to measure success on each process automated
    > Championing consensus and change management
    > Getting corporate buy and building a dedicated RPA team
  • How the Digital Workforce at Scale is Elevating Services and Human Potential
    How the Digital Workforce at Scale is Elevating Services and Human Potential
    Curt Burghardt, VP of HR Shared Services & HR Systems at Walgreens Recorded: Mar 13 2018 60 mins
    Process automation has tremendous promise in the HR arena to create efficiencies, improve the employee experience and job satisfaction. As we move forward, digital employees will perform transactional work, allowing our human employees to pivot and focus on the employee experience, which in turn improves the customer experience and bottom line. In this Blue Prism Café, Curt Burghardt, VP of HR Shared Services & HR Systems at Walgreens will share his insights with Shail Khiyara, CMXO from Blue Prism, on how RPA is being used to drive strategic improvements at Walgreens.

    Key takeaways from this webinar will include:
    > Why HR is fertile ground for RPA deployments
    > Why IT governance, security and privacy are key criteria in selecting an RPA vendor
    > Going from a POC to enterprise scale
    > How to measure success on each process automated
    > Championing consensus and change management
    > Getting corporate buy and building a dedicated RPA team
  • Roadmap to Self-Sufficiency: Lloyds' Successful Digital Transform
    Roadmap to Self-Sufficiency: Lloyds' Successful Digital Transform
    Gerald Pullen, Head of Continuous Improvement & RPA, Lloyds Banking Group | James Johnson, Client Director EMEA, Symphony Recorded: Feb 13 2018 56 mins
    Gerald Pullen, Head of Continuous Improvement & RPA from Lloyds Banking Group along with James Johnson, Client Director EMEA from Symphony Ventures and Shail Khiyara, CMXO from Blue Prism, will discuss how Lloyds Banking Group formulates the critical elements for building a successful RPA Program that put the customer first, enable self-sufficiency and lay the foundation for future expansion into broader Intelligent Automation technologies such as Artificial Intelligence and beyond.

    Lloyds Banking Group is a financial services group with millions of U.K. customers and focused on retail and commercial financial services.

    Key takeaways from this webinar will include:
    > Planning your strategy with the customer in mind
    > Building the case within the business and establishing a digital operations vision
    > Identifying areas and processes that are ripe for automation
    > Assessing tools and partners
    > Championing consensus and change management
    > How to leverage a partner to become self-sufficient
  • IHG | Increasing Value and Creating Transparency Using a Digital Workforce
    IHG | Increasing Value and Creating Transparency Using a Digital Workforce
    Derk Weinheimer, Vice President Cost Efficiency & Continuous Improvement, IHG | Bill Lloyd, Managed Services Leader, Deloitte Recorded: Jan 9 2018 51 mins
    IHG is one of the world’s leading hotel companies with more than 350,000 people working across almost 100 countries to deliver Great Hotels Guests Love®. They turned to Blue Prism to automate mission critical processes after carefully evaluating other RPA vendors. The company was able to launch their RPA program and deploy their first automations in just 12 weeks and continues to scale up globally.

    For our third Blue Prism Café, Derk Weinheimer, Vice President Cost Efficiency & Continuous Improvement from IHG along with Bill Lloyd, Managed Services Leader, from Deloitte, will join Shail Khiyara from Blue Prism, to discuss the challenges in ramping up an RPA program. These efforts have introduced a new strategic lever to help create efficiencies and increase the value provided from both people and processes.

    Key takeaways from this webinar will include:
    > How to optimize RPA performance and scale
    > Metrics of Success in RPA
    > Understanding the cultural impact of RPA on employees

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