At Master Lock, inconsistent manual processes, non-integrated systems, and lack of mobile collaboration made it challenging for sales teams to meet their customer demands on a timely basis.
Join us to learn how with a vision to transform the customer experience, Master Lock replaced Salesforce and leveraged Oracle Customer Experience (CX) technology to automate, optimize, and integrate every touch point. Today the alignment across marketing, service, and sales has resulted in increased efficiencies, productivity, customer satisfaction, innovation, and revenue.
Join us and you will learn:
- The challenges Master Lock faced with multiple CRM systems and manual processes
- Why Master Lock replaced Salesforce with an end-to-end Oracle CX solution
- Cloud implementation and integration best practices with Apex IT
- The 3 keys to a complete digital transformation
Dat Haller, Global VP CX Sales, at Oracle
Kelly Boelema, Principal Sales Consultant, at Oracle
Waylen Pape, Director of Sales, at The Master Lock Company
Bryan Hinz, VP Sales, at Apex IT