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Oracle USA

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  • Design a Customer Experience Transformation
    Design a Customer Experience Transformation
    Kevin Neher, Partner at McKinsey & Company Recorded: Apr 23 2019 60 mins
    Customer experience is a key part of corporate strategy, but why are so many major transformation efforts frequently failing?

    -Find out common mistakes companies make when attempting to transform their business to meet new customer demands
    - Learn critical elements needed for successful CX transformations, including how to create a clear vision and road map, engage change agents, and determine sequencing.
  • The 3 Keys to Digital Transformation with Master Lock and Oracle
    The 3 Keys to Digital Transformation with Master Lock and Oracle
    Oracle, The Master Lock Company, and Apex IT Recorded: Apr 18 2019 63 mins
    At Master Lock, inconsistent manual processes, non-integrated systems, and lack of mobile collaboration made it challenging for sales teams to meet their customer demands on a timely basis.

    Join us to learn how with a vision to transform the customer experience, Master Lock replaced Salesforce and leveraged Oracle Customer Experience (CX) technology to automate, optimize, and integrate every touch point. Today the alignment across marketing, service, and sales has resulted in increased efficiencies, productivity, customer satisfaction, innovation, and revenue.

    Join us and you will learn:

    - The challenges Master Lock faced with multiple CRM systems and manual processes
    - Why Master Lock replaced Salesforce with an end-to-end Oracle CX solution
    - Cloud implementation and integration best practices with Apex IT
    - The 3 keys to a complete digital transformation

    Presenters:

    Presenter:
    Dat Haller, Global VP CX Sales, at Oracle
    Kelly Boelema, Principal Sales Consultant, at Oracle
    Waylen Pape, Director of Sales, at The Master Lock Company
    Bryan Hinz, VP Sales, at Apex IT

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