Latest Talk
Building Operational Resilience powered by Human insights and Open innovation
Praveen Prabhakaran, Chief Delivery Officer, UST, Alex Hollis, Sr Manager GRC, Service Now, & Ben Burnett, Sr Consultant, UST
The events that transpired during the pandemic saw the consumers of financial institutions facing outage of critical services for e.g., contact centers & physical branches of banks not accessible for weeks. In March this year, FCA released a joint policy statement PS21/3 – Building Operational Resilience along with Bank of England and the Prudential Regulation…
