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Think CX Series: A Look Back at Key Digital Experience Trends That Shaped 2020
Michael Scharff, Evolv; David Neff; Accenture
2020 was filled with key learnings for digital leaders. Companies that accelerated their digital transformation efforts with a focus on digital experiences gained a clear advantage. In the new normal, these companies have succeeded by creating frictionless, and increasingly omnichannel experiences for their customers. We also saw some up and coming brands put a stake…
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