Latest Talk
Building a Foundational CCaaS: A Conversation with Art Schoeller of Forrester
In the cloud contact center space, one debate has raged since the beginning of the information age: which is better, purchasing a set of best-of-breed SaaS apps or an end-to-end SaaS solution? Faced with a choice between the two, businesses often find themselves asking the same questions: 1. How can we benefit from having a…
