Talkdesk - BrightTALK

Experience. A better way.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

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Latest Talk

August 6, 2024 4:41pm Z | 33 mins

Unlocking better patient journeys through AI in the contact center

In this session we explore the role of the contact center as a hub for the healthcare consumer journey and how AI is transforming it. Contact centers are now strategic spaces for leading organizations to leverage AI to improve experience, relieve staffing pressure, and improve efficiency. But it can be challenging for leaders to get…

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