Advancing IT Service & Technical Support Excellence
For over 30 years, HDI has been the go-to resource for technical support and service management professionals, helping them navigate change, harness knowledge, and drive meaningful business outcomes.
Through training, certification, consulting, and industry events, HDI empowers IT service teams with the expertise to optimize support operations, improve employee and customer experiences, and transform service delivery. Whether tackling issue management, escalation processes, or knowledge sharing, HDI Webinars offer practical strategies to help you deliver smarter service and achieve better business results.

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