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Unified Communications and Collaboration

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  • Be a Leader Who Inspires - Top Strategies to Build Your Executive Presence
    Be a Leader Who Inspires - Top Strategies to Build Your Executive Presence
    Leslie A. Rubin, CEO, Image Matterz Consulting, Speaker and Author, Andrea Cousens, Principal, Authentic Image Consulting Recorded: Oct 18 2018 57 mins
    Have you ever watched a speaker captivate an audience merely by what they say or the way they walk into a room?

    There is just something about their energy that fills the room and draws you in.They are confident, charismatic, engaging, warm, funny and powerful. This essence is called Executive Presence (EP) and you can have it too! If you want to be considered leadership material or are just ready to up-your EP game, this session is for you.

    During this session, we’ll explore strategies to help you command an audience of one or thousands. We’ll walk through ways to help you be more "powerful" in the way you present yourself, and show you how small changes could have a big impact on your EP. This session designed for men and women who want to be more commanding, influential and confident in any situation.

    We will focus on:
    •The ways your voice and body language can impact your message…and your brand image
    •Identifying powerful words and tonality; and which phrases to avoid
    •Minimizing the gaps between how others see you and how you want to be seen
    •Learn useful tips to help you prepare and practice for your next meeting or presentation
  • How to Empower Yourself to Empower Others
    How to Empower Yourself to Empower Others
    Sheree Atcheson, Board-Appointed Global Ambassador, Women Who Code Recorded: Oct 10 2018 62 mins
    This webinar will focus on understanding your own value and how you can use that to become an influential person in your industry.

    Listed as one of the UK's Top Most Influential Women in Tech & an international multi-award winner for her services to Diversity & Inclusion in the Tech industry, Sheree (@nirushika) is a Consultant, Deloitte; Founder, I Am Lanka; Board-Appointed Global Ambassador, Women Who Code; Forbes, Contributor.

    Sheree is a global tech outreach leader and the aim of her career is ensuring people are aware of the fantastic opportunities the tech industry has to offer & make certain that people (regardless of gender, race, social stature) are able to benefit from these & reach their full career potential.
  • DCX Series [Ep. 5]: Is Artificial Intelligence Ready for Primetime?
    DCX Series [Ep. 5]: Is Artificial Intelligence Ready for Primetime?
    Robin Gareiss, President & Founder, Nemertes Research Recorded: Oct 4 2018 49 mins
    All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies, but it's near the top. In this webinar, you'll learn:
    *What is the top transformative technology and why?
    *What are the adoption plans for AI in companies' DCX strategies?
    *How are companies using AI in the contact center, to measure customer success, and to engage customers?
    *What are the key benefits--and they key problems--with AI?
    *Which AI technologies do companies plan to use?

    We look forward to sharing this information with you!
  • DCX [Ep.4]: Digital Transformation - Success Stories for Customer Engagement
    DCX [Ep.4]: Digital Transformation - Success Stories for Customer Engagement
    Robin Gareiss, President & Founder, Nemertes Research Recorded: Sep 20 2018 43 mins
    We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
    In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
    • What were their challenges?
    • Which technologies were key in their transformation?
    • Who ran the project?
    • How did they measure success?

    We look forward to sharing this information with you!
  • Digital Workplace of the Future: Enabling Human Communication in Your Workplace
    Digital Workplace of the Future: Enabling Human Communication in Your Workplace
    Richard Townhill, VP Product Marketing, RingCentral Recorded: Sep 19 2018 34 mins
    The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year.

    But the goal of the digital workplace should not be to just provide the technical connections, but also human connections. This is the context in which Richard Townhill, VP Product Marketing at RingCentral, will discuss:

    - App overload and its impact on workflow
    - Evolving market trends and communications models
    - New opportunities for single app communications experiences

    Richard’s presentation will be followed by a brief demo of a business workflow using the RingCentral unified app.
  • [Ep.20] Founders Spotlight: Jean Ginzburg, Founder & CEO, Ginball Marketing
    [Ep.20] Founders Spotlight: Jean Ginzburg, Founder & CEO, Ginball Marketing
    Jean Ginzburg, Ginball Marketing and Kelly Harris, Sr. Content Manager, BrightTALK Recorded: Sep 12 2018 43 mins
    This webinar is part of BrightTALK's Founders Spotlight Series.

    Join this interview with Kelly Harris and Jean Ginzburg to discuss how to use digital marketing and social media to attract and connect with prospects. Find out what businesses should be doing to find the right prospects online and strategies to convert users into paying customers.

    About the Founder:
    Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.
  • DCX Series [Ep. 3]: Customer Experience Metrics That Matter
    DCX Series [Ep. 3]: Customer Experience Metrics That Matter
    Robin Gareiss, President & Founder, Nemertes Research Recorded: Sep 6 2018 47 mins
    What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

    Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
    • Revenue increase (overall and digital)
    • CSAT, NPS and other rating changes
    • Cost reduction
    • Agent retention
    • Customer retention

    We look forward to sharing this information with you!
  • [Ep.20] Ask the Expert: Creating a Communication Strategy to Engage Prospects
    [Ep.20] Ask the Expert: Creating a Communication Strategy to Engage Prospects
    Jean Ginzburg, Founder & CEO, Ginball Marketing Recorded: Aug 29 2018 47 mins
    This webinar is part of BrightTALK's Ask the Expert Series.

    Whereas hard sells might have worked before, nowadays prospects don't want to be sold to. Creating a communication strategy that includes content, touch points and value added social media will engage your prospects to eventually know, like and trust your brand. And once they trust your brand, they are more likely to convert into paying customers.

    Join Kelly Harris, Senior Content Manager at BrightTALK, as she interviews Jean Ginzburg, Founder & CEO, Ginball Digital Marketing, on how to create an engaging communications strategy for your business.
  • DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience
    DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience
    Robin Gareiss, President & Founder, Nemertes Research Recorded: Aug 23 2018 58 mins
    Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn:
    • How are companies organizing to transform CX?
    • Who runs the projects, and who is on the teams?
    • What is a typical budget for digital CX?
    • What technologies are crucial for success?
    • How do companies measure success?
    • Which vendors receive the highest scores from their customers?

    We look forward to sharing this information with you!
  • UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider
    UCC Series [Ep. 9]: Finding the Most Affordable UCC Provider
    Robin Gareiss, President & Founder, Nemertes Research Recorded: Aug 7 2018 46 mins
    The price you pay for your UCC subscription, software, servers, or licenses is only part (and often, a small part) of your overall costs for UCC. And there are differences depending on your selected architecture and vendor.

    Nemertes has researched what companies actually spend on UCC for 14 years now. In this webinar, we will share some of the key metrics you should consider when selecting a UCC provider—along with real-world data on what it costs to operate various providers. We will cover:

    • What are the differences in operational costs, by size of rollout, for select providers?
    • How do those costs change if you decide on a cloud vs. on-premise rollout?
    • What are the top 5 questions I should ask in my UCC RFP?

    We also will demonstrate Nemertes’ UCC Cost Analysis Tool, an interactive tool that uses Nemertes’ research data to deliver actual costs customized to your organization.

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