Inherently, in most organizations, there is a natural fear of the word “Audit”. Most people initially think of the IRS or internal affairs; not a good impression, to say the least. As internal auditors, we must constantly manage the message to our organization and capture the benefits of internal audit; in essence, we must always actively market internal audit throughout the organization. Marketing internal audit is a significant undertaking that must be part of the foundation of any leading practices department.
In addition to messaging the organization on the benefits of internal audit, all auditors must be able to effectively manage conflict. Wherever two or more people come together, there is bound to be conflict. This overview will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Additionally, we will take attendees through a very simplistic, key point process to manage any heated situation. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
•How to market internal audit inside any organization
•How transparency and communication are the foundation to any affective marketing plan
•Key roots of Conflict
•Manage conflict of any size with a simple approach