Like a cat and a dog? Well, not quite. ITAM and ITSM processes may be different, but are really complementary. Typically, these two disciplines are implemented in separate areas of the organization with entirely different business objectives, with ITAM being seen as a finance function and ITSM as a technical and operations function.
In this informative session, join Jenny Schuchert of IAITAM and Eric Feldman of CA Technologies as they explain how the interaction of ITSM processes such as incident, problem, change and request management with ITAM functions such as vendor, contract, procurement, license, and software asset management help your organization deliver services more efficiently, and help IT become the business productivity engine.