Hi [[ session.user.profile.firstName ]]

IT Service Management

  • Date
  • Rating
  • Views
  • Quality and Testing SIG Talk Series - Tips & Tricks (Complete Edition)
    Quality and Testing SIG Talk Series - Tips & Tricks (Complete Edition) Ramesh Subramaniam, Ricardo Garza Recorded: May 22 2018 54 mins
    Speaker: Ramesh Subramaniam
    Micro-focus Project and Portfolio Management (PPM) Logging Tips and Tricks: Learn how to get the most out of your logging.conf, discuss logger names per the Micro Focus PPM functional domain and see how creating separate nodes will increase performance.

    Speaker: Ricardo Garza
    AI FIRST Project Management: How we Augment Project and Portfolio Managers with Micro Focus PPM and Artificial Intelligence: Right now, there is a lot of hype around Artificial Intelligence and Machine Learning; these technologies are going to profoundly disrupt every industry and make most applications SMART in the next 5 years. We have built AI aides around our PPM implementation in order to augment our Project and Portfolio Managers as well as Project Team Members. These tools help them to be more productive and have consistent results. We will Demo some of these features live, and discuss implementation challenges and future work.
  • How to Make the Most of your Metrics: an Effective Reporting Framework
    How to Make the Most of your Metrics: an Effective Reporting Framework Paul Dooley, Optimal Connections Recorded: May 17 2018 49 mins
    There is a lot of guidance in the IT service management world about designing a proper Metrics
    and Measurements Framework; yet without a timely and effective Reporting Framework to sort
    this data, convert it to information, and present it in the right format at the right time to the
    people that need to know in order to make better decisions and take action, a metrics and
    measurements framework will be of little practical use.

    In this presentation, Paul will discuss why and how an effective Reporting Framework is essential
    to converting metrics into usable information that enables knowledge and improved decision making.

    Additionally, we will consider:
    • Why reporting should operate at three levels – strategic, tactical and operational
    • Four key elements to focus your reporting around
    • Why subjective results are just as critical as objective measurements
    • How “visible reporting” can drive people performance at all stages of the life-cycle
    • Which processes rely heavily on an effective reporting framework
    • Common reporting pitfalls, and how to avoid them

    Paul will conclude with 10 keys to designing and deploying a high-performance ITSM Reporting
    Framework.

    Attendees will walk away with an understanding of why a well-designed highly automated
    Reporting Framework that utilizes a “balanced approach”, effective graphics, clear targets, real-time
    as well as periodic reporting, along with analysis and actionable recommendations, is
    essential for IT service management to be effective in delivering quality services, as well as
    reporting the value of such services to all stakeholders.
  • IT Ops SIG Talk Ep. 5: SiteScope the WebScript Monitor Tool
    IT Ops SIG Talk Ep. 5: SiteScope the WebScript Monitor Tool Nels Hoenig Recorded: May 17 2018 19 mins
    Web Site Monitoring using SiteScope the WebScript Monitor Tool and a LoadRunner Script

    Web Site Monitoring using SiteScope the WebScript Monitor Tool and a LoadRunner Script: Join us for this presentation of the power of a SiteScope Webscript to monitor your websites in a production environment to provide real time checking on a website including interactions ( login, screen validation, etc). Learn how this will also generate alerts to the OPS team when something is wrong.
  • IT Ops SIG Talk Ep. 6: Surviving OMW to OMi Migration
    IT Ops SIG Talk Ep. 6: Surviving OMW to OMi Migration Bogdan Vosnjak Recorded: May 17 2018 36 mins
    Surviving OMW to OMi Migration

    Surviving OMW to OMi Migration: The customer with a well-developed OMW-based monitoring solution was faced with a challenge to migrate to OMi10 due to OMW obsolescence. Their old monitoring system was deeply integrated, highly customized and exposed to the outside world (their partners and customers) on a 24/7 basis. Migration challenges included:

    Migration of event sources (OM agents, SNMP Trap sources, NNMi, SiteScope)
    Migration of Service models with complex propagation/calculation rules
    Migration of customized Incident ticketing integration (Service Manager)
    Migration of custom applications (event archive, Service availability web portal, downtime management)
    Minimum downtime during migration

    In this presentation, attendees will learn how these challenges were addressed and ultimately overcome.
  • IT Operations SIG Talk Series: SiteScope & OMi  (Complete Edition)
    IT Operations SIG Talk Series: SiteScope & OMi (Complete Edition) Nels Hoenig, Bogdan Vosnjak Recorded: May 17 2018 60 mins
    This Vivit SIG Talk session will feature speakers who will share their vast knowledge and experience on SiteScope and OMi. Vivit is excited to present this informative SIG Talk on these important topics.

    Shown below is an outline of the agenda and topics:

    Speaker: Nels Hoenig
    Web Site Monitoring using SiteScope the WebScript Monitor Tool and a LoadRunner Script: Join us for this presentation of the power of a SiteScope Webscript to monitor your websites in a production environment to provide real time checking on a website including interactions ( login, screen validation, etc). Learn how this will also generate alerts to the OPS team when something is wrong.

    Speaker: Bogdan Vosnjak
    Surviving OMW to OMi Migration: The customer with a well-developed OMW-based monitoring solution was faced with a challenge to migrate to OMi10 due to OMW obsolescence. Their old monitoring system was deeply integrated, highly customized and exposed to the outside world (their partners and customers) on a 24/7 basis. Migration challenges included:

    - Migration of event sources (OM agents, SNMP Trap sources, NNMi, SiteScope)
    - Migration of Service models with complex propagation/calculation rules
    - Migration of customized Incident ticketing integration (Service Manager)
    - Migration of custom applications (event archive, Service availability web portal, downtime management)
    - Minimum downtime during migration

    In this presentation, attendees will learn how these challenges were addressed and ultimately overcome.
  • Measurements and Metrics
    Measurements and Metrics Colin Rudd, ItemsLtd Recorded: May 17 2018 49 mins
    This is a very practical webinar that will include the need for metrics and the pitfalls to be avoided in the use of measurements and metrics. This will explain some of the methods and techniques used to produce measurements and metrics and will include some examples of both their successful use and unsuccessful use.

    This webinar will be invaluable to anyone involved in the planning, production or interpretation of measurement and metric reports.
  • Metrics drive behaviours: How to avoid common IT metric mistakes
    Metrics drive behaviours: How to avoid common IT metric mistakes Steve Morgan, Director, Syniad IT Recorded: May 17 2018 33 mins
    As organisations seek to improve the quality of IT services, perhaps through SIAM or cloud provisioning, the traditional SLA targets and performance measures we hold dear are no longer appropriate.

    This talk will look at the common pitfalls and make some recommendations as to measures which will drive the correct behaviours in your internal and external support teams.
  • 7 Things You Must Do to Run IT as a Business
    7 Things You Must Do to Run IT as a Business Doug Tedder, Principal, Tedder Consulting LLC Recorded: May 16 2018 38 mins
    “Running IT as a business” is a popular thing to say, but what does it really mean to IT organizations? What are the critical things that IT organizations must do in order to run as a business? How is this different than what IT organizations are doing today?

    In this session, Doug Tedder discusses the seven things IT organizations must do to run IT as a business.
  • From Cost Center to Profit Center
    From Cost Center to Profit Center Phyllis Drucker - Consultant, Linium Recorded: May 16 2018 41 mins
    Cloud…outsourcing…Platform as a Service…all of these could make IT irrelevant, so how do you prevent this? By providing value every day and by running IT as a Business. Great catch-phrase, but what does it mean? In a nutshell: knowing the services IT is providing, what they cost to operate and whether they provide value, and by staying on the cutting edge of technology even with todays fast pace of change, so that the business you support remains competitive. This webinar addresses the basic building blocks you need to run like a business: defining services and offerings, layering in financial management and charge-backs/show-backs so you understand the costs of these offerings and how to pull it all together in a way that helps you run as a business does, even if it’s only on paper.
  • Running IT as a Business
    Running IT as a Business Rob Akershoek, Solutions Architect at Shell Recorded: May 16 2018 47 mins
    Rob Akershoek, Solutions Architect at Shell and part of the IT4IT Forum, discuss the challenges and opportunities of running IT as a business. Running IT as a business is more than finances and cutting cost – it’s about IT quality.

Embed in website or blog