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IT Service Management

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  • Q&T SIG Talk Series - Combining LeanFT w/ Selenium & Leveraging LeanFT
    Q&T SIG Talk Series - Combining LeanFT w/ Selenium & Leveraging LeanFT Daniel Horn, Jonathon Wright Recorded: Sep 11 2018 62 mins
    SIG Talk: Quality & Testing - LeanFT: How to Combine with Existing Selenium & How It Enables Intelligent Automation (Complete Edition)

    Another exciting Quality and Testing SIG Talk focused around Micro Focus LeanFT will feature speakers from Germany and the United Kingdom. Both of these experts will share their knowledge and experience with Micro Focus LeanFT and how it can be combined with your existing Selenium test automation as well as how it can enable Intelligent Automation (IA).

    Speaker: Daniel Horn
    Combining Micro Focus LeanFT with your Existing Selenium Test Automation: Based on current market disruptors, we want to give an Introduction into Micro Focus LeanFT. Starting with a short Comparison of LeanFT and Selenium, the main topic will be the integration of LeanFT into existing Selenium solutions. At the end, we will give a few guidelines and ideas for using LeanFT in your projects.

    Speaker: Jonathon Wright
    Enterprise AIOps – Augmented Intelligence – Leveraging Micro Focus LeanFT to enable Intelligent Automation (IA): The dawn of Artificial Intelligence (AI) is upon us. Is your favorite test harness up to the job of testing AI platforms like Graph-based ML or Computer Vision? How can you practically start your journey towards Enterprise AIOps? Leveraging Micro Focus LeanFT to enable Intelligent Automation across Functional API, along with Security and Performance testing utilizing microcontainerization technologies such as Docker and Kubernetes, will help you achieve enterprise grade cognitive adaptive testing.
  • Mentoring for Success! A cost efficient and trusted solution
    Mentoring for Success! A cost efficient and trusted solution Kat Turner, Education Portfolio Manager, ITSM Zone Recorded: Aug 23 2018 61 mins
    What is mentoring? What’s the difference between coaching and mentoring? Is mentoring relevant to my organization? What are the strategies and benefits?

    Mentoring is a cost efficient and trusted solution to many of the problems surrounding communication and staff development within an organization.

    All new members of staff, regardless of seniority, should have an appointed mentor to assist in the induction process; the need for ongoing support with all aspects of practice is particularly important for success and happiness!

    This session will seek to debunk the confusion and uncertainty that often surrounds a developmental mentoring role, outlining clearly the responsibilities of the mentor and mentee and highlighting what is to be avoided. Coaching techniques and their appropriateness will be investigated, alongside how to apply these in an agile environment, finishing with strategies on how to embed a mentoring scheme and the benefits for individuals, team and organization!
  • [Panel] Women in ITSM: Opportunities, Lessons, Challenges and Advice
    [Panel] Women in ITSM: Opportunities, Lessons, Challenges and Advice Claire Agutter, Simone Jo Moore, Sally Bogg, Elisabeth Thomas, Andrea Kis Recorded: Aug 15 2018 61 mins
    Join Claire Agutter, Simone Jo Moore, Sally Bogg, Elisabeth Thomas and Andrea Kisfor an open, honest discussion about the opportunities, lessons and challenges found in a career in ITSM. From entering the industry, to forging a career and making a difference, this one-off panel discussion will explore all facets of being a woman in ITSM in 2018.
  • Q&T SIG Talk Series Ep. 19: Telemetry: Success for Agile, DevOps and SRE
    Q&T SIG Talk Series Ep. 19: Telemetry: Success for Agile, DevOps and SRE Todd DeCapua Recorded: Aug 14 2018 74 mins
    Telemetry: The essential ingredient to success with Agile, DevOps and SRE:

    Measurements, metrics and telemetry enable teams and organizations to deliver successful results with Agile, DevOps and SRE; in order to achieve speed, quality and automation targets with built-in performance, security and resiliency.
  • The Chicken and the Robot or: Why AI is not going to take over the world
    The Chicken and the Robot or: Why AI is not going to take over the world Dolf J.H. van der Haven - Quality and Information Security Manager, Verizon Enterprise Solutions Recorded: Aug 9 2018 39 mins
    There is a considerable hype about Artificial Intelligence (AI) and its potential impact on humanity. For some, it is the best thing since sliced bread, bringing eternal leisure and world peace; for others, it is doomsday accelerated, where humanity will either become extinct and machines take over the world or it becomes slaves to the robots.

    In this presentation, we will cover an overview of what AI’s capabilities are today, where it may lead us, and what we need to take into consideration in service management of AI. Furthermore, we will present a service management model that shows realistic perspectives on what AI’s capabilities can and cannot be. This leads to conclusions about whether AI is a threat to humanity or not.

    This is a rescheduled webcast due to technical issues with the first attempt.
  • 7 Reasons Why Value Stream Integration Improves SW Quality Assurance
    7 Reasons Why Value Stream Integration Improves SW Quality Assurance Matt Angerer Recorded: Jul 25 2018 56 mins
    In this presentation, we break down 7 key reasons why VSI will inherently improve the effectiveness of your QA and Testing practice. Inspired by Matt Angerer’s trials and tribulations as a Program Testing Consultant for over 8 vertical markets and 10 end-to-end SAP implementations, this presentation is a no-nonsense action-packed roadmap to understanding VSI, but to also apply it immediately for lasting results.
  • Q & T SIG Talk Series - Jenkins & Continuous Integration [Complete Edition]
    Q & T SIG Talk Series - Jenkins & Continuous Integration [Complete Edition] Richard Bishop, Chris Trimper Recorded: Jul 24 2018 67 mins
    Quality and Testing SIG Talk Series - Automation with Jenkins and Continuous Integration [Complete Edition]

    This SIG talk features two Vivit Board members, Richard Bishop and Chris Trimper. They will share their expertise and knowledge about automation with Jenkins and Continuous Integration.

    Shown below is an outline of the agenda and topics:

    Speaker: Richard Bishop
    Automating UFT, LoadRunner and Performance Center tests using Jenkins: Richard is a test specialist at Lloyds Banking Group in the UK and in recent years has helped test teams to adopt automated approaches to testing. In a shortened version of his recent presentation at the Micro Focus Universe conference in Monaco, Richard will demonstrate the use of Jenkins as an orchestrater for Micro Focus ADM tools including UFT, LoadRunner and Performance Center. There will be opportunities for Q&A and discussion of the approach that he has used.

    Speaker: Chris Trimper
    Preparing functional test automation for Continuous Integration
  • The Rise and Fall of the Empire - ITIL and Digital Transformation
    The Rise and Fall of the Empire - ITIL and Digital Transformation David Smith President Micromation Inc. VeriSM, ITSM, ITIL, Lean, Kaizen, ISO, TCO. Author – Implementing Metrics Recorded: Jul 19 2018 44 mins
    DT is altering the food chain! Is your ecosystem adapting fast enough?

    Listen to real-world examples of how some companies are evolving and transforming at an incredible rate fueled by technologies that didn’t even exist a short while ago.

    No sector or industry is immune or future proofed from what’s about to follow. Traditional big business and institutions are at risk of being displaced, becoming obsolete or made irrelevant.

    The pace of change is accelerating exponentially; are you adapting fast enough?

    What if - there was a new service management model that could help you tap into and leverage your current investments, methods and human capital to adapt more quickly.

    What if - this new service management model was self-organizing, just-in-time, low entry cost, flexible and elastic?

    What if - this new service management model inspired innovation, creativity and outside the box thinking?

    Would it be worth the hearing about it?

    This session is about how to optimize and transform IT Service Management in the digital age.

    In 45 minutes we’ll cover: 
    *How digital transformation is shaking things up
    *How ITSM is evolving to manage services in the digital age.
    *What’s VeriSM all about
    *What’s the new Business/IT ecosystem
    *What’s the new management mesh
    *How does governance enable innovation
    *How to pick up the pace
    *How to learn more
  • ITSM Masterclass: ITIL in a world of digital transformation
    ITSM Masterclass: ITIL in a world of digital transformation Akshay Anand, ITSM Product Ambassador, AXELOS Recorded: Jul 19 2018 33 mins
    What is digital transformation, how are companies going about accomplishing it and what does that mean for ITSM?

    In this session ITSM Product Ambassador, Akshay Anand, discusses the role of ITIL in digital transformation initiatives. Akshay will reveal how you can leverage the ITIL 9 Guiding Principles to achieve success in your digital transformation.

    Join this session to gain actionable insights and learn how you can get involved with upcoming ITIL content which will improve success for digital transformation at your business today.

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