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IT Service Management

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  • Three Movements in Service Management: ITSM in 2019
    Three Movements in Service Management: ITSM in 2019
    Dolf van der Haven, Information Security and Quality Manager, Verizon Enterprise Solutions Recorded: Nov 15 2018 43 mins
    Join Dolf van der Haven, Information Security and Quality Manager, at Verizon Enterprise Solutions This webcast as he gives an overview of the three main movements in service management that will have an impact in 2019.

    This webinar will cover the new edition of ISO/IEC 20000-1, VeriSM and the new ITIL 4, and will show the merits of each movement, comparing them and demonstrating that whilst not mutually exclusive, each has their own specific merits.
  • Why You Need ITIL in your Digital Transformation Strategy
    Why You Need ITIL in your Digital Transformation Strategy
    John F McDermott, TIL/ITSM DevOps Customer Simulations, HPE Recorded: Nov 15 2018 46 mins
    ITIL helps you maximize the potential of your digital services and ensures you keep ahead of business demand by giving you a framework of how to adapt your processes, organisation and culture.

    In this session, learn from industry leader John F McDermott of HPE how ITIL can keep you agile, adaptive, and responsive - ensuring you create value and are a pioneering and enabling facilitator of IT and its associated services.
  • Choose your practice, practice your choice!
    Choose your practice, practice your choice!
    Simon Dorst, Michelle Major-Goldsmith - Kinetic IT Recorded: Nov 14 2018 43 mins
    As Stephen Covey said “There are three constants in life... change, choice and principles”

    Recent years have seen an explosion of different service management practices, leaving organizations confused about the best way forward. What is the best approach for building a service management model?

    Michelle Major-Goldsmith and Simon Dorst will discuss the basic background, benefits and pitfalls of common ITSM practices like ITIL, SIAM, Agile and VeriSM. Focus will be on a clear distinction of what each of these practices brings to an organisation and provide some advice on both where to start defining a service management model and how to consider integrating the latest best and enabling practices as they evolve.
  • SIAM in the Cloudy world
    SIAM in the Cloudy world
    Steve Morgan - Director, SynaidIT and SIAM-ITSM coach & mentor, and Daniel Breston, Principal Consultant at Virtual Clarity Recorded: Nov 14 2018 47 mins
    You want to benefit from cloud. You want to benefit from Agile, ITSM and DevOps. You want to save money. You create a programme and move your services and applications to some cloudy world. Whether it is hybrid or all someone else’s have you considered the impacted on your overall processes, all of your internal staff, your customers, regulators and suppliers?

    We find that many consider some of these but few look at the entire spectrum. Cloud is a great thing, especially when viewed from the lens of integrating your service with great management (SIAM). Please join Steve Morgan, Director SynaidIT and SIAM-ITSM coach & mentor, and Daniel Breston, Principal Consultant Virtual Clarity & DevOps ITSM blender, as we discuss (argue) the good, bad, great of SIAM in the Cloudy world.
  • ITSM and SecOps: A Critical Intersection
    ITSM and SecOps: A Critical Intersection
    Michael Dortch - DortchonIT.com; Mike Bombard - Virima Technologies; Taylor Lehmann - CISO at Wellforce & Tufts Recorded: Nov 13 2018 49 mins
    IT service management (ITSM) is evolving rapidly as more and more enterprises pursue digital transformation. At the same time, cyber security threats are growing in number, sophistication, and impact on the operations, revenues, and reputations of victimized companies. Meanwhile, at too many companies, service and security management are still operating in separate silos, with cooperation happening only after a threat becomes a successful breach.

    How best to move to a structure in which service and security management are integrated, proactive enablers and accelerators of your business?

    At many companies, this is one of the goals driving an increased focus on security operations, or SecOps. But there are technological, cultural, and organizational challenges to your efforts to bring IT service management and security management closer together.

    Join Industry experts Michael Dortch, Mike Bombard and Taylor Lehmann for a stimulating and informative discussion of these challenges and how companies are addressing them successfully. You’ll learn things you can do now to improve both service and security management at your company.
  • ALM JIRA & Beyond:  Reporting Across Teams and Tools through Synchronization
    ALM JIRA & Beyond: Reporting Across Teams and Tools through Synchronization
    Tina Dankwart Recorded: Nov 7 2018 29 mins
    This webinar is brought to you by the Vivit Software Lifecycle Integration Special Interest Group (SIG).

    Anyone who has ever attempted to enforce alignment across many domains/projects/teams in order to allow for global reporting will be well aware of its drawbacks and problems.

    The list of issues includes:

    •Changing processes and tools
    •Having to retrain a large number of people
    •Delays and disruption
    •Resistance from the users and leads who are busy trying to get on with their day-to-day work

    In this webinar, we will explore another way of achieving global reporting across different domains by well thought through synchronization.

    •Real time reporting with virtually no lead-times
    •Teams can keep their own customizations, definitions and processes with no need for change
    •No input and hence no time required from team leads/end users
    •No disruption, no delays
    •No expensive re-training, restructuring, systems changes
  • Q4 2018 BrightTALK Community Update - IT Service Management
    Q4 2018 BrightTALK Community Update - IT Service Management
    Harriet Jamieson, Content Manager - BrightTALK and Mark Smalley - The IT Paradigmologist Recorded: Oct 31 2018 50 mins
    Discover what's trending in the IT Service Management community on BrightTALK and how you can leverage these insights to drive growth for your company. Learn which topics and technologies are currently top of mind for IT Service Management professionals.
  • Cloud-Based IT Service Management: Where is it going and what do you need to do?
    Cloud-Based IT Service Management: Where is it going and what do you need to do?
    Mark O'Loughlin - Managing Director, Cloud Credential Council and Daniel Breston - Principal Consultant, Virtual Clarity Recorded: Oct 30 2018 53 mins
    In recent years the IT landscape and traditional IT model has changed significantly. The fundamental cause of this shift is cloud computing and the latest in digital technologies. New ways of working such as DevOps, Lean and Agile are now being used to achieve the scalability, flexibility and innovation provided by the cloud model and digital technologies. However, it is very evident that many organisations and IT professionals still do not know the basic fundamentals of cloud or digital.



    If the IT Service Management (ITSM) community want to remain relevant in today’s new IT landscape they need to fully understand what cloud is and become leaders and trusted advisors in their organisation an all matters relating to cloud and digital.

    Join leading ITSM and Digital experts, Mark O’Loughlin and Daniel Breston, as they discuss the opportunities and challenges faced by IT Service Management in relation to Cloud and Digital Technologies
  • Q&T SIG Talk Series - Combining LeanFT w/ Selenium & Leveraging LeanFT
    Q&T SIG Talk Series - Combining LeanFT w/ Selenium & Leveraging LeanFT
    Daniel Horn, Jonathon Wright Recorded: Sep 11 2018 62 mins
    SIG Talk: Quality & Testing - LeanFT: How to Combine with Existing Selenium & How It Enables Intelligent Automation (Complete Edition)

    Another exciting Quality and Testing SIG Talk focused around Micro Focus LeanFT will feature speakers from Germany and the United Kingdom. Both of these experts will share their knowledge and experience with Micro Focus LeanFT and how it can be combined with your existing Selenium test automation as well as how it can enable Intelligent Automation (IA).

    Speaker: Daniel Horn
    Combining Micro Focus LeanFT with your Existing Selenium Test Automation: Based on current market disruptors, we want to give an Introduction into Micro Focus LeanFT. Starting with a short Comparison of LeanFT and Selenium, the main topic will be the integration of LeanFT into existing Selenium solutions. At the end, we will give a few guidelines and ideas for using LeanFT in your projects.

    Speaker: Jonathon Wright
    Enterprise AIOps – Augmented Intelligence – Leveraging Micro Focus LeanFT to enable Intelligent Automation (IA): The dawn of Artificial Intelligence (AI) is upon us. Is your favorite test harness up to the job of testing AI platforms like Graph-based ML or Computer Vision? How can you practically start your journey towards Enterprise AIOps? Leveraging Micro Focus LeanFT to enable Intelligent Automation across Functional API, along with Security and Performance testing utilizing microcontainerization technologies such as Docker and Kubernetes, will help you achieve enterprise grade cognitive adaptive testing.
  • Mentoring for Success! A cost efficient and trusted solution
    Mentoring for Success! A cost efficient and trusted solution
    Kat Turner, Education Portfolio Manager, ITSM Zone Recorded: Aug 23 2018 61 mins
    What is mentoring? What’s the difference between coaching and mentoring? Is mentoring relevant to my organization? What are the strategies and benefits?

    Mentoring is a cost efficient and trusted solution to many of the problems surrounding communication and staff development within an organization.

    All new members of staff, regardless of seniority, should have an appointed mentor to assist in the induction process; the need for ongoing support with all aspects of practice is particularly important for success and happiness!

    This session will seek to debunk the confusion and uncertainty that often surrounds a developmental mentoring role, outlining clearly the responsibilities of the mentor and mentee and highlighting what is to be avoided. Coaching techniques and their appropriateness will be investigated, alongside how to apply these in an agile environment, finishing with strategies on how to embed a mentoring scheme and the benefits for individuals, team and organization!

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