IT Service Management

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The backbone of your IT infrastructure

IT service management forms the backbone of any forward looking IT infrastructure. Whether it’s the latest trends, techniques or strategies, the content in this channel will help you optimize your organization's IT operations.

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How and Why IT Service Management is Evolving in the Digital Age EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith Both the rules and the roles governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Join EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith to learn what extremely successful ITSM organizations do differently.

Some of the research highlights that will be covered in the webinar will be how:

· Cloud continues to be a game changer
· The move to support enterprise services changes ITSM rules and roles
· Mobility is seriously changing the ITSM game
· Demand for more unified and effective endpoint management is expanding requirements
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Aug 4 2015 5:00 pm
UTC
60 mins
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