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Gartner Webinars: Channel 3

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  • Align Marketing & Customer Experience to Build Loyal Advocates Align Marketing & Customer Experience to Build Loyal Advocates Augie Ray Recorded: Jul 27 2016 60 mins
    Great customer experience design demands data-driven insights from marketing, but CX teams miss out on this vital input because they don't know what marketers can offer. By capturing critical insights and integrating them into each step of the CX design process, marketers can best influence CX success.

    In this webinar, you'll learn:
    •How marketing can best influence and support CX
    •How to identify what assets drive each stage of the customer journey
    •How to deploy your marketing resources to make the most urgent and important improvements to your CX
  • Align Marketing & Customer Experience to Build Loyal Advocates Align Marketing & Customer Experience to Build Loyal Advocates Augie Ray Recorded: Jul 27 2016 59 mins
    Great customer experience design demands data-driven insights from marketing, but CX teams miss out on this vital input because they don't know what marketers can offer. By capturing critical insights and integrating them into each step of the CX design process, marketers can best influence CX success.

    In this webinar, you'll learn:
    •How marketing can best influence and support CX
    •How to identify what assets drive each stage of the customer journey
    •How to deploy your marketing resources to make the most urgent and important improvements to your CX
  • What Is Cloud Security? What Is Cloud Security? Jay Heiser Recorded: Jul 21 2016 63 mins
    The cloud is like the weather: everybody wants to talk about it, but nobody wants to do anything about it. Cloud security is an especially problematic set of topics, with IT professionals, security managers, compliance functions and corporate management, all thinking that different things are clouds. Everybody worries about something different, so it's no surprise that relatively few enterprises have a coherent understanding of what the cloud risks are, and how to effectively assess and address them.

    In this webinar, you'll learn:
    •How to address multi-tenancy risk
    •The similar security challenges encountered by private, hybrid, and public cloud
    •How to ensure that corporate digital assets are effectively managed
  • 2016 Chief Supply Chain Officer Survey 2016 Chief Supply Chain Officer Survey Dana Stiffler Recorded: Jul 20 2016 41 mins
    Every two years, Gartner refreshes its foundational chief supply chain officer study. The study highlights the shifting business priorities of supply chain leaders and what drives their supply chain strategies, with major implications for investment plans, talent development, technology infrastructure, and organizational design. This webinar is a discussion of the 2016 data and includes updated findings on strategies and capabilities, organization and talent, and opportunities and threats by industry.

    In this webinar you’ll learn:

    •How supply chain’s contribution is viewed by peer functional leaders and the CEO
    •The current top investment priorities for CSCOs and how these have shifted since 2014
    •What supply chain leaders view as the biggest risks to their short- mid- and long-term success
  • 2016 Chief Supply Chain Officer Survey 2016 Chief Supply Chain Officer Survey Dana Stiffler Recorded: Jul 20 2016 46 mins
    Every two years, Gartner refreshes its foundational chief supply chain officer study. The study highlights the shifting business priorities of supply chain leaders and what drives their supply chain strategies, with major implications for investment plans, talent development, technology infrastructure, and organizational design. This webinar is a discussion of the 2016 data and includes updated findings on strategies and capabilities, organization and talent, and opportunities and threats by industry.

    In this webinar you’ll learn:

    •How supply chain’s contribution is viewed by peer functional leaders and the CEO
    •The current top investment priorities for CSCOs and how these have shifted since 2014
    •What supply chain leaders view as the biggest risks to their short- mid- and long-term success
  • Take Responsibility for Backing Up Cloud-Based Data Take Responsibility for Backing Up Cloud-Based Data Jerry Rozeman, Lowell Shulman Recorded: Jul 14 2016 56 mins
    Cloud hosted applications need data protection similar to on-premises data. Although IaaS/SaaS providers (AWS, Azure, Office 365) offer excellent data resiliency, most do not offer native backup. This webinar helps you build a strategy for the protection and recovery of cloud applications and data.

    In this webinar, you’ll learn:
    •Cloud service provider and user responsibilities
    •What IaaS/SaaS providers and legacy backup vendors offer
    •How to assess the right approach to backup your data
  • Take Responsibility for Backing Up Cloud-Based Data Take Responsibility for Backing Up Cloud-Based Data Jerry Rozeman, Lowell Shulman Recorded: Jul 14 2016 59 mins
    Cloud hosted applications need data protection similar to on-premises data. Although IaaS/SaaS providers (AWS, Azure, Office 365) offer excellent data resiliency, most do not offer native backup. This webinar helps you build a strategy for the protection and recovery of cloud applications and data.

    In this webinar, you’ll learn:
    •Cloud service provider and user responsibilities
    •What IaaS/SaaS providers and legacy backup vendors offer
    •How to assess the right approach to backup your data
  • Effective Communications: How to Develop a Communications Plan Effective Communications: How to Develop a Communications Plan Heather Colella Recorded: Jul 13 2016 50 mins
    Great communication inspires action and commitment and drives better business outcomes. In this installment of the effective communication series, we discuss how CIOs and other IT executives can develop a communication plan as part of an effective communications core.

    In this webinar you'll learn:
    •The elements of a communication plan
    •How to create a communication plan
    •How to use a communications plan as part of an ongoing process of improving the quality of communications within the IT organization
  • Effective Communications: How to Develop a Communications Plan Effective Communications: How to Develop a Communications Plan Heather Colella Recorded: Jul 13 2016 59 mins
    Great communication inspires action and commitment and drives better business outcomes. In this installment of the effective communication series, we discuss how CIOs and other IT executives can develop a communication plan as part of an effective communications core.

    In this webinar you'll learn:
    •The elements of a communication plan
    •How to create a communication plan
    •How to use a communications plan as part of an ongoing process of improving the quality of communications within the IT organization
  • Hot Off the Press: The Latest Insights on Customer Service Strategy Hot Off the Press: The Latest Insights on Customer Service Strategy Chris Poole Recorded: Jul 7 2016 54 mins
    Customer service is becoming an increasingly important competitive edge for companies. This webinar sets out the insights from the recent Gartner customer service strategy study that surveyed over 150 companies across major industry sectors about their current customer service performance and their priorities for the future.

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