Improvements in effective communications and collaboration within enterprise organizations has driven innovative new solutions for Voice over IP, instant messaging, video conferencing, telepresence, shared desktops, and SIP Trunking just to name a few. They all bring great value to the companies implementing them including increased employee productivity, improved customer service, and reduced costs. However, these real-time applications come with a unique set of challenges to ensure they are all delivered with a high quality user experience.
This webinar will explore the key challenges that face enterprise IT teams responsible for delivering UC&C services.
This webinar addresses if, and more likely when, quality issues impact the user experience:
• What a modern UC&C management solution should look like
• How it compares and contrasts to typical VoIP management tools of past
• Why a next generation UC&C management solution should be useful to the voice and video teams as well as the network operations and planning teams
• Which tactics to employ as a group to reduce the MTTR for UC&C service disruptions
Please join us for this webinar with renowned industry analyst, Dr. James Metzler, of Ashton, Metzler and Associates along with Paul Barrett, CTO for Enterprise Business Operations at NETSCOUT as they discuss these issues and present ways in which UC&C management solutions have evolved to address the needs of today’s next generation UC&C enterprise environments.