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EasyVista

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  • Integrating UX and behaviour in effective Service Design
    Integrating UX and behaviour in effective Service Design
    Dave van Herpen, Mgmt Consultant, Sogeti; Andy White, GM and EVP, EasyVista; Toby Moore, ITSM Specialist, Servicedesk360 Recorded: Dec 10 2014 48 mins
    In this panel discussion, industry experts will discuss service design and behaviours involved. Speakers will explain the user experience and how this can be addressed during service design as well as managing and changing behaviour of users, customers and IT professionals to optimise the e2e service experience. They will also discuss how can movements like Agile, Lean and DevOps support this changing mindset for better service design?
  • Fantastic Expectations, Amazing Revelations – The Fear of Design
    Fantastic Expectations, Amazing Revelations – The Fear of Design
    Andrew Smith, Senior VP at EasyVista Recorded: Dec 10 2014 48 mins
    Designing service management processes is a fear that must be overcome as the business now expects change as it begins to reshape itself in this new age of IT. These expectations need a pragmatic response, not fantastic, and all they need to reveal is an IT organization capable of re-engineering itself while maintaining control. Design should deliver a new experience, new interfaces and with the minimum of fuss and overhead.

    Tune-in to this presentation and learn what you need to overcome the fear of process design, how wizards, widgets and a codeless design environment gives you the advantage you need to realistically deliver to the expectations wanted by the business.
  • Keep Hope and ITIL out of the Boardroom When Creating a New IT Strategy
    Keep Hope and ITIL out of the Boardroom When Creating a New IT Strategy
    Andrew Smith, Senior VP, EasyVista Recorded: Nov 6 2014 42 mins
    This presentation will put ITIL in its rightful place as the framework around which IT will ensure the control elements within their strategy remain managed and secure. Increasingly forward-thinking IT organisations know they need to become the services broker as the business, end-users, customers and suppliers demand a different experience of IT, where these stakeholders are looking to exploit every technology advantage available to them; whether for commercial gain or smarter working. One thing is for sure, anyone submitting an IT strategy as part of a 3 or 5 year business plan, where ITIL remains the dominant best practice and no collaboration exists across the wider business, will be out-of-date and based upon hope.
  • Service Strategy: Know Your Customers
    Service Strategy: Know Your Customers
    Stuart Rance, ITSM consultant, Optimal Service Management, Elisabeth Cullivan, Director, EasyVista, Daniel Breston, Qriosity Recorded: Nov 5 2014 51 mins
    IT organisations spend most of their time and effort working on short term needs. This webinar will help you to think about how you can take a more strategic approach to delivery of IT to your customers.
  • The 8 States of IT: Preparing for the Emerging Trends
    The 8 States of IT: Preparing for the Emerging Trends
    Andy White, Senior VP, EasyVista Recorded: Oct 9 2014 38 mins
    Where are you and will you be ready for the business and customer needs of tomorrow?

    Attend this unique presentation and gain insight into the next chapter of IT’s role in the organisation. The next 5 years are going to be a great time for IT leaders who see the opportunity. Service Catalog, Service Stores, Mobile Apps, Social, Big Data are all here today, but the 8 states of IT is going to radically change IT and turn us into a Tri-Modal Organization. Core, Apps and You.

    Agenda:
    Is this really a great time for IT and why?
    What does tomorrow look like?
    The Yin, Yan and Yong
    The adoption curve
    The 8 States of IT – Where are you today?
    Facilitating change in the organisation
  • The future of IT: Maximizing Business value with IT Service Management
    The future of IT: Maximizing Business value with IT Service Management
    Greg Sanker (Oregon Dep of Transportation), Andy White (EasyVista), Tony Probert (Cherwell) Recorded: Oct 8 2014 59 mins
    Too busy to innovate? Spending too much time 'keeping the lights on'? As the world of IT continues to evolve rapidly, how do we strike a better bimodal balance?

    Join the panel of Andy White, Tony Probert, and Greg Sanker as we explore how effective IT Service Management leverages the knowledge and technology you already have in creativity and innovative ways to increase business value.

    This interactive discussion will address your questions about the future of IT roles, technology, innovation, and how IT can demonstrate value.
  • Continual Service Improvement – Improving Services, Processes and Functions
    Continual Service Improvement – Improving Services, Processes and Functions
    Elisabeth Cullivan, Director, EasyVista Recorded: Sep 11 2014 40 mins
    Continual Service Improvement is all about getting better at everything you do. As you develop, implement and maintain your services, processes and functions, CSI is there to offer support and improvement along the way. In this webinar you will learn the steps you can take to help your organization realign services to improve overall service delivery.
  • BrightTALK at SITS:: Andy White from EasyVista
    BrightTALK at SITS:: Andy White from EasyVista
    Andy White, EVP Marketing and General Manager, EasyVista Recorded: May 21 2014 2 mins
    Andy White, EVP and General Manager of EasyVista talks about the "bowtie effect" where IT is the "broker of services" between tech and customer demands.
  • Meet SUI – the new Service User Interface!
    Meet SUI – the new Service User Interface!
    Andrew Smith, Senior VP at EasyVista Recorded: May 15 2014 37 mins
    Learn how progressive IT organisations have responded to end-users and customers that demand more from IT. These organisations have delivered a familiar consumerised experience and are delivering services through an IT Store and more. Wizards and widgets are used in a codeless design environment to deliver services as apps – Service catalog, stylised business value dashboards and more.

    The rebirth of the User Interface will be the catalyst through which IT finally bridge the gap with the business; Services delivered will optimise budgets and maximise output and performance. The services delivered will be used by a workflow that is increasingly mobile, the presentation layer (or user interface) will encourage acceptance and in turn the services delivered will drive productivity.
  • You're Invited: Meet SUI - the new Service User Interface!
    You're Invited: Meet SUI - the new Service User Interface!
    Andy White, EVP Marketing and General Manager, Americas Recorded: May 9 2014 1 min
    You're Invited: Meet SUI - the new Service User Interface!

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