Senior executives in the Forbes/Deloitte survey mentioned the following as their biggest concerns: Social media; Data mining and analytics; Mobile applications; Cloud computing; and Cyber attacks. Rethinking governance in the digital age, according to Deloitte, is moving from value protection to value creation. Such a value creation calls for a better management of customer journey, according to McKinsey, and this calls for a careful understanding of on-line presence, managing the digital media process, and engaging customer carefully to both recognize and address various risks. The digital services developed to support such a customer journey calls for an agile information system architecture, and this architecture has to be closely tied to an agile business architecture that is not just governing internal and external stakeholders relationships and addressing risks, but enabling the firm to creating value. Examples in health care are used to illustrate this approach.
Dr. Mohan Tanniru is the Professor of MIS in the Decision and Information Science Department of the School of Business Administration at Oakland University. He has published extensively in information technology research for the last 30 years in areas such as IT strategy, knowledge base/expert systems, decision support and business analytics, and health care delivery management. His work has appeared in journals such as ISR, MIS Quarterly, Decision Sciences, DSS, JMIS, IEEE Transactions in Eng. Management, Expert Systems and Applications, Information and Management and Communications of ACM. He has taught at the University of Arizona, Syracuse, and the University of Wisconsin-Madison, and was the Dean of the School of Business Administration and the founding director of the Applied Technology of Business Program at Oakland University.