HP brings together an integrated portfolio of software, services, hardware and partner technologies to create IT management solutions, Information Management solutions, Business Intelligence solutions and Security Intelligence and Risk Management solutions that uniquely empower CIOs to leverage the new realities of a cloud-enabled world, manage business threats and risk, and deliver competitive differentiation.
Can we automate ITSM away?Kees van den Brink, Solution ArchitectWith the constant pressure on IT Budgets and DevOps taking the center stage of attention, there is a trend to automate everything. The question becomes what to do with IT Service Management, is that still needed? which parts can be automated? Is No-Ops a real target? Is this New-Style-of-IT or this ‘Fluid-IT’ is really an answer to everything?
Join Kees van den Brink to discover the possibilities of automating ITSM, what can be learned from movements like DevOps and how an enterprise organization can be organized to handle different level of automation.Read more >
No more delayed departures, revised timetables and leaves on the line. Kick these blockers into touch and clear the way to a faster journey, by testing earlier and continuously. Adopting an agile approach within your development team really isn’t as daunting as you might think. Join this webinar and hear how you can achieve an effective agile framework.
HP Software Customer Spotlight Webinar Series 2015
The Big Data service desk: HEMIT talks HP Service Manager & Smart Analytics
Join us to discover the power of Big Data at the service desk as HP customer HEMIT presents their success story. Using modern data analysis adds tremendous insight and value to the service desk by leveraging so called unstructured data, which makes about 90% of all data. HEMIT is the IT service provider for hospitals in central Norway. By using HP Service Manager Big Data Edition and Smart Analytics, HEMIT is making its service desk more intelligent and providing Smart Ticket and Hot Topic Analytics capabilities. HEMIT’s projected results are 50% time saved on completing self-service tickets and a short 12 month ROI.
• Leverage HP IDOL technology and Big Data for the cutting edge service desk
• Improve your service desk productivity and increase service quality
• Do more with less and still improve the overall business value of IT
• Simplify user experience and improve service desk agent productivity
• Get answers to your own questions during the live Q&A session
‘‘It is probably the most interesting piece of software I’ve seen in the last 10 years. The IDOL engine behind all this - it is really, really cool.’’
Cloud computing is all about improving agility and efficiency for organisations but the focus is often on the speed to provision infrastructure and services. But what about all the ongoing management and maintenance processes that go with it? If you are going to improve the deployment of services using public or private cloud it is important to look at how you improve the efficiency of the processes around it.
Learn how process automation technology can help you automate common tasks and processes to improve the speed of delivery, improve the quality of services and take out cost.
The drive to agile development, faster delivery and DevOps has resulted in a major reduction in the scope and frequency of performance testing, primarily due to the need to reduce cycle times, and the difficulty of executing large scale tests earlier in the process. This has also led to a proliferation of test technologies selected by individual projects to cover only their specific needs, causing reduced test case reuse and inconsistency in results.
Reduced delivery times, instant and ubiquitous user feedback and reduced testing is a potentially toxic combination for organizations.
Performance Engineering is the new discipline of smarter, more flexible testing executed earlier in the process, delivering actionable and repeatable results including accurate performance data enabling issues to be addressed faster and at lower cost. Performance Engineering is not about a specific technology or product, but it is about reducing rework, maximizing automation and increasing feedback.
Join this webinar to learn more about Performance Engineering and how HP’s Performance Engineering solutions can help you on the path towards continuous business feedback and improvement, built-in and automated performance, optimized applications for business and customer value, and collaborative and interactive teams focused on quality.
Join us for this webinar to learn how HP customers use automation to become more efficient, reduce errors, improve quality and become more responsive to business requirements. In this webinar we will focus on areas where our customers have gained the greatest benefit from automation such as incident resolution; server lifecycle management and user lifecycle management. We will also look at the process organisations take to implement automation technology and drive change in their businesses and where they were able to demonstrate strong return on investment.
What does Big Data mean in the context of IT Service Management and how it can increase customer satisfaction, improve IT staff productivity, and lower costs?
If you joined our last webinar you will have heard Neville Ward and Rosalie Freeman discuss what Bid Data means in the context of ITSM and the service desk and how it can help you to address these issue.
In this webinar Neville and Rosalie will discuss these points further and it will also include a live demo of HP Service Anywhere.
“There is a growing demand for application performance monitoring for mobile, cloud & web.
•The mobile internet is growing 8 times faster than the Internet with 5.3 Billion users and 30% of web traffic coming through mobile devices today.
•There is an increased dependence of business revenue on connectivity and performance from mobile devices.
User experience is everything. You can't have apps that crash or don't perform properly. AppPulse Mobile reports true user experience. It works both with iOS and Android; and it’s perfect for supporting rapid release cycles.
AppPulse Mobile will help you to:
•Measure, Focus and Improve your app to get 5-star ratings and happy users.
•Measure what matters – actual end user experience – from the time they tap/swipe until the UI response finishes.
•Focus on the problems that affect your users the most and the user actions that caused them.
•Improve – Deliver actionable information to developers to improve the most important issues affecting user experience.
Join this session to learn what Big Data means in the context of IT Service Management. We will cover the following questions:
What does Big Data mean in the context of ITSM?
How can it increase customer satisfaction, improve IT staff productivity, and lower costs?
How can Big Data put IT back in control?
How can the use of Big Data help reshaping the relationship between users and the service desk?
How can Big Data drive continual improvement?
At the end of our session, your key take-aways will include:
See how the use of Big Data can decrease ticket/request handling times and reduce cost
Learn how to win users back to your service desk
See how you can reduce the amount of time spent on commonly raised issues so you can focus more on the critical ones.
Understand and see how Big Data can drive Continual Process Improvement by providing real time insights and recommendations
This session will focus on the skills that are required within an organisation to deliver the New Style of IT (NSOIT) and the associated Service Management design. Tony will not only define the skills but explain why these skills are required. To do that the session will go back to some of the basics from the inception of ITIL and will explore why some organisations and individuals seem to believe the outdated idea that “ITIL is ITIL is ITIL”.