Since the launch of ITIL V3 some 5 years ago the Service Catalogue has emerged as a high-value win for both the business and the IT organization. However, there’s still much debate and general uncertainty around what a Service Catalogue actually is, what it should contain and exactly what value it has to offer. Taking ITIL Service Catalogue education and theory into a real-life practical adoption is often a huge barrier for many IT organizations.
The IT Skeptic and Biomni have joined forces to help organizations through this uncertainty and offer practical advice on Service Catalogue adoption. During this webcast Rob England (aka the IT Skeptic) and Angus Gregory (Founder and CEO of Biomni) will discuss:
• Service Catalogue fundamentals
• Technical vs. Business Service Catalogues
• Why ITIL is not necessarily right when it comes to real-life Service Catalogues
• Practical Service Catalogue adoption – from a good idea to a valued business tool
This webcast will also serve as the launch of a series of Service Catalogue group forum sessions where you can share ideas, ask questions and collaborate with ITSM/Service Catalogue experts.
Rob England, aka the IT Skeptic, is a leading independent IT commentator and consultant, blogger, coach, trainer, and published author. He is best known for his controversial website and alter-ego, The IT Skeptic. He has twenty years experience mapping business requirements to IT solutions, ten of them in service management. He has written many articles and papers, and several books. He is active in the itSMF (the professional body for ITIL) and a member of ACM, ISACA and the NZ Computer Society.
Angus Gregory is the founder and CEO of Biomni, the leaders in independent Service Catalogue software solutions.