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The Pivot Conference

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  • The Celebrity Social Graph: New Engine for Retail
    The Celebrity Social Graph: New Engine for Retail
    Ara Katz, Head of Creative, Content & Partnerships, BeachMint in conversation with Brian Solis Recorded: Sep 25 2012 61 mins
    The fundamental relationship between artists and other famous individuals and their fan bases has changed. Fans today, empowered by Social, see themselves as co-developers of the celebrity's brand and expect the celebrity to recognize that fact. They also see the celebrity relationship as an element of their personal brand. Celebrities are finding new ways to leverage their relationships with brands into new forms of direct commerce and endorsement. In some cases, the online presences of celebrities have become a new form of online retail. Social graph development and exploitation may represent the leading edge for retail's future.
  • @YourService, The Real Social Breakthrough
    @YourService, The Real Social Breakthrough
    Frank Eliason, SVP of Social Media, Citibank & Brian Solis, Author, Altimeter Group Principle Recorded: Aug 15 2012 63 mins
    Winning in Social requires us to first win with our Customers. This is a true crossroads for companies and their Customer Service departments. Will companies pivot beyond trying to shut their Customer up on the Social web? How will it change the experience for the Customer? And on the inside, how will it affect your Customer Service staff? The future will look very different for service organizations. Join Frank and Brian as they discuss this shift in the marketplace and what's possible in this new hyper-connected world.
  • From Data to Insight to Action
    From Data to Insight to Action
    Susan Etlinger, Industry Analyst, Altimeter Group Recorded: Jul 19 2012 62 mins
    What Social data should I measure? What can I learn? How should I act on it? Join Susan Etlinger as she answers these questions and discusses what it takes to move from basic metrics and “analysis paralysis” to real insights and action. During the webinar, Susan will discuss the state of Social measurement within the enterprise and explore what we can learn, how organizations must adapt and what new skills, pitfalls and opportunities exist for brands within the “big data” world.
  • From Social Brands to Social Business
    From Social Brands to Social Business
    Brian Solis Recorded: Jun 20 2012 61 mins
    The impact of Social Consumerism challenges businesses to rethink among many things: commerce, marketing, service, product development, employee engagement and customer experiences. Brian will discuss the 2012 Pivot Conference theme, 'From Social Brands to Social Business' and how organizations must create a connected Social business, adaptive to new opportunities and unified in vision, mission and purpose.
  • How Transparency and Trust Will Transform Your Business
    How Transparency and Trust Will Transform Your Business
    Charlene Li Recorded: May 24 2012 56 mins
    Trust is at the center of all business relationships and social media provides a unique opportunity to build trust with customers, partners, and employees in new ways. This webinar will examine how companies are building trust through greater transparency and authenticity -- and how they are seeing their businesses transformed. We'll also discuss actions you and your organization should take today to build greater trust.

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