Digital transformation, acceleration, innovation. Buzzwords or not, these words reflect the reality of every existing business fighting for new revenue streams, better customer experience, and faster delivery of new services.
To support these business objectives, IT organizations need to focus on increasing performance and workforce productivity without driving additional costs. At the same time, it is imperative that tools need to adapt to the way people work today.
In this session we will present the new, re-architected Micro Focus ITSM Automation solution (formerly known as HPE ITSM Automation). Micro Focus ITSM Automation software can be installed on Amazon Web Services, brings a new user experience, greater collaboration, and many other new capabilities. It is based on machine learning and analytics, to adapt the tools to the needs of business users and IT.
Join our live webinar and learn:
•Why choice, flexibility and speed in ITSM deployment is important
•What data is needed so that service desk agents can become more productive and proactive
•How to solve issues faster with increased collaboration among both end users and ITSM staff
Greenlight Group, a managed service provider, will discuss what helps them meet the most stringent SLAs while constantly providing new service offerings to their customers.
During the webinar, you will also see the new ITSM Automation release live in action.