CA Technologies Service Assurance

Businesses today have high expectations that IT Operations will assure reliability of a continuous stream of new services that drive new business models, new internal processes and new customer interaction as sources of revenue. To cope with the demands, IT Operations must optimize process and staff productivity. This challenge requires IT operations teams to transform into functions that work proactively to help the business achieve its strategic objectives.

Get three insightful perspectives about how to quickly transform IT Operations into a more efficient and business-aligned organization:
• Sonae, a major European retailer with global reach, will provide a case study of IT Operations transformation from traditional monitoring to a business-focused “internal” service provider.
• Ovum, a top independent research and analysis firm, will draw from its research to provide insight into how IT Operations can evolve and become a more strategic and integrated business enabler.
• CA Technologies, a world-leading IT management software vendor, will discuss tools for enabling IT Operations transformation.

Learn the elements and results of transformation:
• Comprehensive infrastructure and application monitoring
• Unified event management
• Cross-domain (i.e., cross-silo) service modelling, monitoring and impact analysis
• Improved Operations Levels 1, 2 & 3 processes, incident and problem management

The IT environment is no longer viewed as utility, but as the vehicle for delivering services that support new business models by speeding internal processes and directly interfacing with customers. But IT Operations is caught in the middle between Development, who constantly introduces new services into production, and the Lines of Business, who expect extreme reliability of those services.

This webcast gives you real-life role model of how an IT Operations team is transforming the way they monitor their enterprise, how they handle incidents and problems and, ultimately, how they show value to departments, lines of business, executives and customers.

See how Lexmark, known worldwide for its printer products, is currently undergoing a major transformation that will take it from a manufacturing and supply chain organization to a printing solutions and software provider. The ability to see the impact of an individual issue on critical processes is helping Lexmark improve services and even avoid incidents before they happen. In their own words, “The focus has shifted away from checking components in silos to ensuring that the end-to-end process works, which is helping improve service internally and to customers.”

Learn the elements and results of transformation:
• Comprehensive infrastructure and application monitoring
• Cross-domain (i.e., cross-silo) business service modeling, monitoring and impact analysis
• Improved Operations Levels 1 and 2 processes, incident and problem management

Do you have visibility into all the applications running on your network, their traffic patterns and bandwidth consumption? For critical business services and applications it is essential to understand exactly how your network is being used and to effectively manage resources to meet availability and performance expectations.

Join Wilson Leong, Sr Principal Consultant at CA Technologies on this webcast, to learn how the CA Network Flow Analysis (NFA) solution provides you the capability to understand how, what and where network traffic is flowing across your production environment to ensure you:

• Solve performance problems faster with complete visibility of network consumption
• Optimise the network infrastructure for application performance with effective workload scheduling and QoS policies
• Make more-informed infrastructure investments by understanding the impact of application rollouts and future capacity requirements

In the 4th annual survey that CIO’s IDG Research Services conducted with their community members, it is not surprising to find that, consistent with previous years’ results, IT organizations are putting an ever increasing importance on the ability to meet user expectations.

What may be surprising, however, are data that reveal a significant disconnect between those expectations and IT’s ability to actually meet them, as well as the answer to where IT organizations need to focus their efforts in order to bridge that gap.

Please join for a review of CIO’s newest APM best practices survey and year over year comparison with Senior Editor at IDG's Custom Solutions Group, Bill Laberis, and Aruna Ravichandran, Vice President , Product Marketing at CA Technologies and learn the secrets to bridge the gap between the promise of APM and its reality today.

For many IT Operations Teams, by the time you’re alerted to application performance issues, your end-users have already been impacted. And in many cases, the only performance analysis you can do is live at the very same time that the incident is happening! Even worse, sometimes you just have to wait until the incident happens again to try and really understand the cause of the problem.

With such limited performance data available to you, it’s only a matter of time before the blame game and finger pointing starts between groups – “It’s probably the Server”… “I reckon it’s the Network”… “I bet it’s the Application” Sound familiar??!!

Join Wilson Leong, Senior Principal Consultant from CA Technologies to learn how to troubleshoot Application Delivery problems in just minutes rather than hours (or even days!) by having the right objective data you need to quickly stop the blame game, start remediating the problem and prove the ongoing performance of your applications delivered over the enterprise network.

In addition, this session will also cover how to:
- Take a far more proactive “Performance First” approach to your IT Operations
= Mitigate risks from any planned infrastructure changes or new application roll-outs
- Validate performance before you move applications to a virtual or cloud environment
- Validate any WAN or WAAS optimization, load balancing, or upgrade efforts

Enterprises looking to take advantage of high growth Asia Pacific markets today are faced with the complexity of managing local data sovereignty and protection laws, all whilst delivering reliable system performance to support local operations.

With many organisations forced to operate in a dispersed APAC model; with multiple points of presence across the region; each underpinned by IT infrastructure and data centers, this invariably forces levels of inefficiency, costly overheads and unpredictability in system availability and performance.

Join Peter Sharples and Will Barrera on this webcast for insights to overcome the unique APAC business challenge and bring together system and data center visibility to effectively manage the performance, cost and planning of dispersed IT environments.

In addition, this session will also cover:

• Top 3 challenges facing APAC-wide businesses
• Benefits of remote and standardized IT management
• Impact of local laws, available skill and staff churn on effective remote site management
• Insights to manage data center capacity, power and communications access in developing countries

In this Webcast, we’ll talk with Accenture’s application performance management experts to learn the challenges facing their clients, how Accenture helps solve the issues and share best practices for getting the most out of your APM investment. We’ll also discuss how industry trends around cloud deployments and DevOps adoption are impacting IT management from a tools, people and process perspective.

Webinar 2 builds upon the information presented in the Webinar 1: SaaS Versus On-Premise…What Are My Options? In Webinar 2, we take a deeper dive into the decision making process that leads to the right model for your enterprise systems or utility services.

Some of the issues that need analysis when making a cloud/no-cloud decision include analysis of the costs, understanding the use cases, looking at security and governance, and the value of time-to-market and agility. The idea is to weigh the positives and the negatives, understand the core metrics, and then make a decision based upon the best available information.

We’ll explore how to understand the deployment realities when considering an on-premises versus SaaS solution. We’ll suggest a decision model and step-by-step process to define the core metrics for the decision, and provide some helpful experiences from the trenches from those who have made these critical calls in the last several years.

Topics covered include:

•Step 1: Comparing Costs
•Step 2: Understanding Use Cases
•Step 3: Considering Security and Governance
•Step 4: Considering Time-to-Market and Agility
•Step 5: Pulling the Trigger
•Step 6: Considering Operations

Service Virtualization, a fundamentally new technique in software development, complements existing technologies and methodologies. DevOps organizations are adopting Service Virtualization to accelerate software projects, for higher quality and lower cost of development.
Join resident expert, Akshay Rao, Principal Pre-Sales Consultant to learn how to leverage Service Virtualization to model and simulate application behavior in pre-production environments which can improve application quality, lower development risk and get applications to market faster.

Attendees of this webcast will:
• Understand the basics of Service Virtualization
• Learn how to create synergies among development and operation groups

Looking to take your application performance management use to the next level? In this webcast, CA Technologies Michael Sydor, engineering services architect and author of APM Best Practices, will share numerous tips and practices to help you get the most out of your APM investment and deliver the application and service experience your customer expect. Among the topics covered:

• How to monitor a single application in as little as 2 hours a month
• How to efficiently expand your APM efforts to hundreds of applications and business services

Whether you’re just getting started with APM or have been using it for years, this webcast will help you improve your efforts and get more value out of your investment.