itSMF USA

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itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.

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itSMF USA - ISO/IEC 20000 SIG: SMS Under the Microscope: Problem Management What is the ISO/IEC 20000 SMS?
• Problem Management – Basic Concepts
• Problem Management and the Service Management System
• Problem Management – Implementation Guidance
• Q&A
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Feb 26 2015
64 mins
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