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itSMF USA is the definitive & authoritative source for the advancement of IT Service Management best practices.

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Problem Management CoI - How To Assess & Improve Your Problem Management Process Ted Gaughan Ted's presentation will offer guidance on using the ISO/IEC 15504 Assessment Methodology to conduct a maturity assessment of your Problem Management Process as part of your Continual Service Improvement (CSI) initiative. As a flexible assessment solution, which can be adapted to a company of any size, an assessment using the ISO/IEC 15504 methodology provides the first step in a Continual Service Improvement initiative. Read more >
Apr 30 2015 6:00 pm
60 mins
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