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MuleSoft

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  • How icare built a digital insurance platform
    How icare built a digital insurance platform
    Ed Lee, Technical Director at icare and Dan Owen, Director, Customer Success Architecture at MuleSoft Recorded: Jul 11 2019 59 mins
    In this webinar, icare will share how they were able to create from scratch Australia's largest public sector self-insurer in just three years. Using an API-led approach to integration, they overcame the 'gravity' of legacy systems to move to the cloud and deliver patient-centric outcomes efficiently and fast.

    Join this webinar to learn how to:
    - De-risk legacy modernisation initiatives using APIs.
    - Decouple systems and data to build a future-proof cloud architecture that supports ongoing change.
    - Unlock data in machine-learning systems and support automated business process decisions.
  • Building Digital Ecosystems for Unrivaled Customer Experience, with HSBC
    Building Digital Ecosystems for Unrivaled Customer Experience, with HSBC
    Marco Tedone, Chief Architect, UK - IT Infrastructure, HSBC and Danny Healy, Office of the CTO, MuleSoft Recorded: Jun 27 2019 26 mins
    The introduction of Open Banking has seen a dramatic change in the way that traditional banks must operate. At the center of this change is the use of APIs. Whilst financial institutions are creating tactical APIs to meet new Open Banking regulations, many are failing to realize the full benefits that APIs can provide by not invoking an API-led strategy.

    Key takeaways:
    - How Financial institutions can overcome the radical disruption in the marketplace.
    - How putting APIs at the heart of your transformation strategy can enable greater speed, flexibility, and agility.
    - How banks can build internal and external ecosystems using a platform-based approach, to enhance the customer experience.
  • What's new with Anypoint Platform - unified platform for integration
    What's new with Anypoint Platform - unified platform for integration
    Ahyoung An, Sr. Product Marketing Manager, MuleSoft and Aaron Landgraf, Sr. Product Marketing Manager, MuleSoft Recorded: Jun 20 2019 22 mins
    The latest release of Anypoint Platform helps organizations create and engage a vibrant ecosystem of developers, partners and employees and succeed with API programs.

    This release features the launch of Anypoint API Community Manager and Catalyst Mobilize to increase customer loyalty and engagement, improve internal ops effectiveness and introduce new business models through API programs.

    See an in-depth overview of Anypoint Platform, including how to:
    - Promote API products, increase adoption, and build successful API programs with Anypoint API Community Manager.
    - Build and engage a vibrant ecosystem with Catalyst Mobilize, which includes in-person workshops, playbooks, and tailored exercises.
    - Monitor and optimize the performance of API programs.
    - Additional enhancements within Anypoint Partner Manager (EDI/B2B), Flow Designer, Government Cloud, and more.
  • Salesforce and MuleSoft: Unlock your back office with Sales Cloud
    Salesforce and MuleSoft: Unlock your back office with Sales Cloud
    Christine Ooley, Product Marketing Manager at MuleSoft and Jimil Patel, Technical Product Marketing Manager at MuleSoft Recorded: May 23 2019 48 mins
    What if you could streamline and automate your business processes and modernize workflows like quote to cash and order fulfillment?

    In this webinar, learn how MuleSoft Anypoint Platform connects Sales Cloud to applications like SAP, Oracle, and NetSuite, allowing you to manage your complete business by unlocking your back office data through integration.

    Watch this webinar to:
    - See a live MuleSoft Flow designer demo of an order-to-cash cycle with Sales Cloud
    - Learn how to integrate Sales Cloud with back-office applications like SAP, Oracle, and NetSuite
    - Understand best practices to modernize and automate processes like quote to cash and order fulfillment
    - Hear about real-life MuleSoft customers transforming their business with Sales Cloud and ERP integration
  • How to build an agile mobile strategy using APIs
    How to build an agile mobile strategy using APIs
    John Withers, Product Marketing Manager, MuleSoft and Jimil Patel, Product Marketing Manager, MuleSoft Recorded: May 9 2019 59 mins
    As the number of mobile users grows to 5 billion in 2019, companies are under immense pressure to deliver engaging and secure mobile apps, and not just for consumers. Increasingly, mobile apps are an essential tool to unlock employee innovation and productivity. With MuleSoft’s Anypoint Platform™ businesses can send data securely from any system to mobile, leveraging agile and continuous integration and continuous deployment (CI/CD) best practices to optimize consumer and employee experiences while driving revenue and operational efficiency.

    Watch this webinar, which includes a demo of Anypoint Platform, to learn how to:
    * Connect to systems 64% faster: Easily and securely connect to core systems of record and unlock data with out-of-the-box connectors and graphical data mapping.
    * Increase employee productivity: Package business processes into reusable services available through internal apps to drive productivity.
    * Build partner collaborations: Expose and consume APIs from partners to unlock new experiences and capabilities
  • Creating Omnichannel Brand Experiences with New York & Company
    Creating Omnichannel Brand Experiences with New York & Company
    Allegra Margolis, Industry Marketing, MuleSoft; Alex Pinskiy, Director Omnichannel Systems, New York & Company Recorded: May 7 2019 54 mins
    A billion dollar specialty retailer with over 400 retail stores, New York & Company, is leading the way in building an omnichannel strategy. Recently ranked #3 on the list of best omnichannel retailers, New York & Company is driving digital transformation in retail.

    Hear from Alex Pinskiy, Director of Omnichannel Systems at New York & Company, as he reveals their journey and success in building an omnichannel brand and connected store. Learn how New York & Company developed a mobile application with real-time inventory availability and was the first in specialty retail to complete end-to-end transactions using in-store kiosks.

    Attendees will learn:

    - How New York & Company approached omnichannel and is capitalizing on consumer demand to digitize the in-store experience
    - Real-life lessons from an IT strategy that re-platformed to integrate different applications and systems across an entire enterprise
    - Practical steps to building a top omnichannel brand and embracing a new IT operating model that tears down the imaginary wall between brick-and-mortar stores and eCommerce
  • Creating compelling customer experiences through MDM with Stibo Systems
    Creating compelling customer experiences through MDM with Stibo Systems
    Rob Long, Head of IoT & Senior Director Applied Technology at Stibo & Vishnu Samavedula, Senior Solution Engineer at MuleSoft Recorded: Apr 25 2019 35 mins
    Did you know that each retail customer transaction takes an average of 39 different backend systems to complete? Overlapping systems, complex backend integrations, and constant maintenance needs are crippling IT teams as they work to drive the innovation necessary to meet growing consumer expectations.

    This webinar examines how retailers are leveraging MuleSoft’s Anypoint Platform and Stibo Systems Master Data Management platform to bridge online and offline channels, resulting in deeper customer insights, simplified operations, and exceptional customer experiences. Retailers leveraging this approach are seeing an average of a 6% increase in profitability and a 6x increase in customer retention

    In this webinar, you will learn how to:
    - Streamline product lifecycle management processes with your eCommerce systems.
    - Leverage Master Data Management to gain visibility across inventory and customer data.
    - Deliver personalized customer experiences based on past behaviors and purchases.
  • Connect any health app, device and data with Salesforce and MuleSoft to reach in
    Connect any health app, device and data with Salesforce and MuleSoft to reach in
    Sean Kennedy, Senior Director, Industry Solutions and Architecture, Salesforce, Matt Serna, Industry Marketing, MuleSoft Recorded: Apr 19 2019 45 mins
    The healthcare industry is witnessing an explosion of medical data from EHRs, fitness trackers, mobile health applications, and more.

    To provide compelling patient experiences, the entire healthcare continuum must think beyond just driving interoperability across clinical data stores and consider how to extend interoperability across all partners and non-clinical applications. Doing so requires a new integrated healthcare strategy that extends beyond those traditionally offered by HL7 interface engines.

    Learn how NYU Langone Health implemented a new integrated approach to provide their call service agents with a one-stop comprehensive patient view, leveraging MuleSoft’s Anypoint Platform to surface real-time data from EHRs and other internal systems into Salesforce Health Cloud.

    In this webinar, you will learn:
    - How healthcare organizations can drive integration to transform their IT delivery model.
    - How modern APIs can enable connectivity across clinical and non-clinical systems.
    - How Salesforce and MuleSoft are tackling EHR interoperability challenges.
  • Transforming Deloitte's customer relationships: CRM rationalization at scale
    Transforming Deloitte's customer relationships: CRM rationalization at scale
    Alastair Parry, Enterprise Integration Lead, Deloitte Steve Ferson, Technology Strategy & Architecture, Deloitte Recorded: Apr 11 2019 45 mins
    Customer experience is a top priority for all businesses. Managing customer relationships in a consistent and effective manner is a challenge against the backdrop of fragmented and complex system architectures. This is particularly apparent when it comes to customer data that is held and mastered in multiple CRMs and across multiple lines of business.

    Hear from Deloitte, the largest professional services firm in the world, who launched a global Salesforce analytics capability in six months and are using MuleSoft to enable a flexible and efficient API-led transformation approach across a complex global program. This seamless set of business APIs is allowing Deloitte to consolidate and surface data from 35+ CRM systems as a transition state to replacing legacy infrastructure. The outcome will provide a single view of customers wherever they are served and transform global customer relationships.

    During this webinar you will learn:

    - How organizations can consolidate and surface data from multiple CRM systems to create a unified view of customers.
    - How an API-led approach to integration can help firms transform into digital platforms.
    - Deloitte’s journey with MuleSoft’s Anypoint Platform and Salesforce, and how they used APIs to transform global customer relationships.
  • Digital transformation initiatives and the power of culture in government
    Digital transformation initiatives and the power of culture in government
    Daniel Hederstedt, Integration Manager, Arbetsförmedlingen Henrik Gavelli, CEO, Redpill Linpro Recorded: Mar 28 2019 55 mins
    The public sector is struggling with the adoption of digital transformation initiatives, according to MuleSoft’s Consumer connectivity insights report. This webinar will showcase the essentials of successful digitalization initiatives in the public sector and how Arbetsförmedlingen, the Swedish Public Employment Service, was able to modernize their complex traditional systems and drive value with digital ecosystems and reuse through API-led connectivity.

    Watch this webinar, co-hosted by MuleSoft, Arbetsförmedlingen, and Redpill Linpro, to learn how Arbetsförmedlingen overcame challenges with their digital transformation initiatives and why culture is a key factor in building a digital ecosystem.

    Key takeaways:
    * How to build an open culture that enables open services.
    * Why digital ecosystems and reusability are the foundation of public sector digital transformation initiatives.
    * What the public thinks about digital experiences in the public sector.

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