IT Service and Asset Management - One Size Does Not Fit All
BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 15,000 customers to leverage complex technology into extraordinary business performance—increasing their agility and exceeding anything they previously thought possible.
BMC Software. It's amazing what IT was meant to be.
Michele McFadden, AVP, Digital Service Management, BMC Software
Efficiency, speed and accuracy are critical capabilities for any help desk service manager. And while there is no doubt your staff is intelligent, that needs to be paired with service desk software that allows them to be intelligent super heroes. Learn why cognitive intelligence can assist IT and business users to complete tasks faster and improve productivity and agility throughout the service management processes and experiences. Important capabilities such as virtual chat, smart recorder, knowledge article checks and categorization proposals are essential components to be intelligent software that supports your intellectual workforce.
What are the top issues facing the ITSM industry and how can you find a practical and effective path through all of the hype?
IT Service Management is at a critical crossroads. The pre-eminence of ITIL® is being challenged and new ideas like DevOps and Bi-modal IT are gaining adoption.
Join Barclay for this exclusive session to understand:
•How IT organizations can best evaluate and adapt to this new environment
•How this new environment relates to established IT practices and processes
•What are the top ITSM challenges today
•What new ideas should you consider adopting and which might just be passing fads
•How you might need to adapt your IT organization in 2016
Catalog sprawl is plaguing the vast majority of enterprises today. About half of all corporations run more than five service catalogs concurrently. As workers are becoming less productive sifting through endless portals, shadow IT starts to creep in, leaving the whole company vulnerable to security and compliance issues. So what can IT do?
Join this live webcast to learn how switching to an IT service broker model helps you end the sprawl, take control of unauthorized technology purchases and boost human productivity in the digital workplace. We will discuss how you can:
•Better understand the role of an IT service broker
•Take the first steps in adopting a service broker model
•Identify the key features of the right service broker solution