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BMC Software IT Service Management Solutions

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  • Service Management:  Intelligence Must Be Paired with Intelligence
    Service Management: Intelligence Must Be Paired with Intelligence Michele McFadden, AVP, Digital Service Management, BMC Software Recorded: May 17 2017 56 mins
    Efficiency, speed and accuracy are critical capabilities for any help desk service manager. And while there is no doubt your staff is intelligent, that needs to be paired with service desk software that allows them to be intelligent super heroes. Learn why cognitive intelligence can assist IT and business users to complete tasks faster and improve productivity and agility throughout the service management processes and experiences. Important capabilities such as virtual chat, smart recorder, knowledge article checks and categorization proposals are essential components to be intelligent software that supports your intellectual workforce.
  • The State of ITSM - and Predictions for 2016
    The State of ITSM - and Predictions for 2016 Barclay Rae, Owner, Barclay Rae Consulting Recorded: Dec 3 2015 52 mins
    What are the top issues facing the ITSM industry and how can you find a practical and effective path through all of the hype?

    IT Service Management is at a critical crossroads. The pre-eminence of ITIL® is being challenged and new ideas like DevOps and Bi-modal IT are gaining adoption.

    Join Barclay for this exclusive session to understand:

    •How IT organizations can best evaluate and adapt to this new environment
    •How this new environment relates to established IT practices and processes
    •What are the top ITSM challenges today
    •What new ideas should you consider adopting and which might just be passing fads
    •How you might need to adapt your IT organization in 2016
  • How to Rein in Sprawling Service Catalogs
    How to Rein in Sprawling Service Catalogs Simon Geddes, Product Management, BMC Software; Alf Abuhajleh, Product Marketing, BMC Software Recorded: Nov 12 2015 32 mins
    Catalog sprawl is plaguing the vast majority of enterprises today. About half of all corporations run more than five service catalogs concurrently. As workers are becoming less productive sifting through endless portals, shadow IT starts to creep in, leaving the whole company vulnerable to security and compliance issues. So what can IT do?

    Join this live webcast to learn how switching to an IT service broker model helps you end the sprawl, take control of unauthorized technology purchases and boost human productivity in the digital workplace. We will discuss how you can:

    •Better understand the role of an IT service broker
    •Take the first steps in adopting a service broker model
    •Identify the key features of the right service broker solution

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