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BMC Software IT Service Management Solutions

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  • Orchestrating Business Applications with a Build Tool? There’s a Better Way!
    Orchestrating Business Applications with a Build Tool? There’s a Better Way!
    Joe Goldberg, Innovation Evangelist, BMC Software Recorded: Sep 18 2018 38 mins
    Back in the day – five to ten years ago – business applications were orchestrated with purpose built enterprise solutions owned and managed exclusively by IT Operations.

    Along comes the concept of DevOps and the SDLC transitions to the fully automated delivery pipeline you know today where everything is expected to be embedded into the code.

    Since developers know and love scripting, or cron or Jenkins or whatever automation tool they have access to, it became those tools they used to build their operational instrumentation and called it a day!

    How would DevOps folks react if you suggested they should manage their delivery pipeline with cron? Yeah, that’s how everyone should react to managing payroll or inventory or payments or any sophisticated business service with Jenkins or Puppet or Chef or ANY tool not purpose built for such functionality.

    Join us to learn how PayPal, Amadeus and similar enterprises are orchestrating their critical business applications with a DevOps enabled, Jobs-as-Code approach.

    Topics include:

    · Automating your software delivery lifecycle from end to end

    · Building quality and reliability into critical business applications

    · How leading enterprises are succeeding with DevOps and Jobs-as-Code
  • The Future of Service Management
    The Future of Service Management
    Vidhya Srinivasan, AVP, DSM Solution Marketing, BMC Software Recorded: Jul 18 2018 60 mins
    Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud, multi-device (IoT) and multi-channel environments at the highest efficiency, speed, and lowest cost. Service Management as a category is being disrupted by technologies like AI/ML, Chatbots and virtual agents to help businesses manage these increasingly complex landscapes. Learn how BMC is helping business leaders solve real business challenges who by applying cognitive technologies get a competitive edge in the market.

    In this presentation, Vidhya Srinivasan will talk about how companies are migrating workloads to the cloud to spend less time on upgrades and achieve the flexibility needed to survive in today’s digital environments. She’ll share best practices on:

    - How to deliver the immediacy and accuracy of service end-users expect, on the channel of their choice.
    - How to automate service desk processes and leverage containers as a delivery model for increased business agility and reduced time for upgrades and DevOps integrations.
    - How to deflect lower-level service calls, scale support, and reduce costs with chatbots and virtual agents.

    Attendees will walk away with an understanding of:

    - How to select the right tools for managing, securing, and optimizing your investments.

    - How to deliver everything-as-a-service with intelligent omni-channel experiences.

    - How to transform with cognitive capabilities to improve productivity, reduce costs and resolution time. 

  • Cognitive Service Management: Delivering Your Digital Transformation
    Cognitive Service Management: Delivering Your Digital Transformation
    Vidhya Srinivasan, Sr. Director of Marketing, Service Management Recorded: Nov 16 2017 44 mins
    In the digital era, success is predicated on delighting customers, engaging employees, innovating operations and transforming business models. Managing IT at the pace and complexity demanded is not easy.

    Hear how to leverage Cognitive Service Management to transform businesses through AI, machine learning and automation.
  • Building Scalable Data Lakes Powered by Automation
    Building Scalable Data Lakes Powered by Automation
    Basil Faruqui, Lead Solutions Manager, BMC Recorded: Oct 25 2017 48 mins
    One of the first challenges in a big data project is how to ingest data into a data lake from disparate systems across the organizations. Add to this streaming data from devices, sensors and social media and just step one of the journey in big data becomes overwhelming. The key to delivering scalable big data pipelines is automation. Join this session how to learn how to build scalable data lakes by using an automation strategy that will also extend beyond the data lake stage to processing and analytics of this data.


    Basil Faruqui is lead solutions manager at BMC, where he leads the development and execution of big data and multicloud strategy for BMC’s Digital Business Automation line of business (Control-M). Basil’s key areas of focus include evangelizing the role automation plays in delivering successful big data projects and advising companies on how to build scalable automation strategies for cloud and big data initiatives. Basil has over 15 years of industry experience in various areas of software research and development, customer support, and knowledge management.
  • Avoid Sticker Shock!  Gain Control of Your Multi-Cloud Costs
    Avoid Sticker Shock! Gain Control of Your Multi-Cloud Costs
    Shyamal Patel, Product Manager, BMC Recorded: Oct 18 2017 43 mins
    With the promise of agility and reduced costs, organizations are counting on cloud computing to help with their digital transformation. Yet organizations continue to get sticker shock when they move applications and workloads from on-premises to public cloud.

    TrueSight Cloud Cost Control provides visibility into current and future costs, simulated migrations and the insight needed for optimization resources. Keep your digital transformation on track by eliminating surprises and wasted operating spend with TrueSight Cloud Cost Control.

    Join this webcast with BMC Software Product Manager, Shyamal Patel, as we discuss how to accelerate your digital transformation and cloud migration strategies without the high price tag.
  • Service Management:  Intelligence Must Be Paired with Intelligence
    Service Management: Intelligence Must Be Paired with Intelligence
    Michele McFadden, AVP, Digital Service Management, BMC Software Recorded: May 17 2017 56 mins
    Efficiency, speed and accuracy are critical capabilities for any help desk service manager. And while there is no doubt your staff is intelligent, that needs to be paired with service desk software that allows them to be intelligent super heroes. Learn why cognitive intelligence can assist IT and business users to complete tasks faster and improve productivity and agility throughout the service management processes and experiences. Important capabilities such as virtual chat, smart recorder, knowledge article checks and categorization proposals are essential components to be intelligent software that supports your intellectual workforce.
  • The State of ITSM - and Predictions for 2016
    The State of ITSM - and Predictions for 2016
    Barclay Rae, Owner, Barclay Rae Consulting Recorded: Dec 3 2015 52 mins
    What are the top issues facing the ITSM industry and how can you find a practical and effective path through all of the hype?

    IT Service Management is at a critical crossroads. The pre-eminence of ITIL® is being challenged and new ideas like DevOps and Bi-modal IT are gaining adoption.

    Join Barclay for this exclusive session to understand:

    •How IT organizations can best evaluate and adapt to this new environment
    •How this new environment relates to established IT practices and processes
    •What are the top ITSM challenges today
    •What new ideas should you consider adopting and which might just be passing fads
    •How you might need to adapt your IT organization in 2016
  • How to Rein in Sprawling Service Catalogs
    How to Rein in Sprawling Service Catalogs
    Simon Geddes, Product Management, BMC Software; Alf Abuhajleh, Product Marketing, BMC Software Recorded: Nov 12 2015 32 mins
    Catalog sprawl is plaguing the vast majority of enterprises today. About half of all corporations run more than five service catalogs concurrently. As workers are becoming less productive sifting through endless portals, shadow IT starts to creep in, leaving the whole company vulnerable to security and compliance issues. So what can IT do?

    Join this live webcast to learn how switching to an IT service broker model helps you end the sprawl, take control of unauthorized technology purchases and boost human productivity in the digital workplace. We will discuss how you can:

    •Better understand the role of an IT service broker
    •Take the first steps in adopting a service broker model
    •Identify the key features of the right service broker solution

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