Ransomware, advanced persistent threats, and denial of service attacks—many initiated through “phishing”—will continue to frequently interrupt business and government operations. Across all industries, businesses see an uptick in cyberattacks frequency and damage to their organizations.
“One of the best services we can provide for our customers, whether they are internal or external, is keeping their personal information—and the information needed for the business—safe. The first line of assistance should also be the first line of defense.” - Roy Atkinson, HDI
The support center should have clear guidance on how to avoid social engineering threats and phishing threats, as well as the ability—including the time—to educate users on why support may not be able to immediately help them, or why additional information might be required. Meanwhile, when hit by a cyberattack, organizations need to execute a clearly defined and agreed upon cross-functional response plan to mitigate the risks and minimize the disruption.
In this interview-style webinar, HDI’s Roy Atkinson and Everbridge’s Vincent Geffray will discuss the importance of the support center’s role in cybersecurity prevention and response.
What you’ll learn:
- How Cybersecurity Is Impacting Support
- Support’s Role in Prevention
- How, When, and Why the Support Center Should Respond
Who should attend:
- Support center managers who need to be aware of the importance of support in cybersecurity
- IT directors who want to better understand responses and communications in the event of a cybersecurity event
- Anyone in IT service and support wanting to improve their understanding of the role of support in cybersecurity