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WM Promus

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  • Continual Service Improvement - The 800lb Gorilla in the corner!
    Continual Service Improvement - The 800lb Gorilla in the corner!
    Michael Nyhuis Recorded: Mar 25 2013 45 mins
    A practical guide to delivering on Continual Service Improvement, how to approach this within your organisation to improve process effectiveness and efficiency as well as cost effectiveness using an online tool.
  • Balanced Scorecard for IT
    Balanced Scorecard for IT
    Mike Portworsnick Recorded: Jan 21 2013 32 mins
    To introduce strategic planning as a continuous process in enterprises is complicated and complex – most executives and business unit managers are at least convinced of that.
    We will show you how you can introduce strategic planning as a process efficiently and quickly: on the basis of the Balanced Scorecard methodology.

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