Rich Benoit, Consulting Architect, Cloud Ops and Kurt Milne, Director CloudOps Programs, VMware
Imagine having the control and visibility of your IT infrastructure that your business units want and expect you to have? Cloud, with its additional layers, looks even more challenging. We'll share with you 5 lessons that we learned in managing clouds. We'll discuss how organizations need to change their people, processes, and tools to harness the power of private clouds.
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We’ll describe the changes needed within these three key areas:
- People – New, specialized roles are needed with new skills
- Process – Enable Event, Incident, and Problem Management need to occur all within the same cycle
- Tools – Analytics need to be implemented to instrument and provide visibility into the cloud environment
We'll also describe the 'bite-size' steps teams can take to: achieve shorter MTR, attain SLA levels, and free IT staff from ‘keeping the lights on’ to focus on innovation.
Speakers: Rich Benoit: VMware Cloud Ops architect with 25 years of experience specializing in proactive operations with hands-on, front line experience running systems at major banks and manufacturing companies. Kurt Milne: Cloud Ops professional with 20+ years experience in various executive management and engineering positions at VMware, IT Process Institute, Hewlett Packard, BMC Software, Remedy, and Extricity.