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  • Smarter Processes Lead to Smarter Decisions Smarter Processes Lead to Smarter Decisions Nathaniel Palmer, Bill Galusha Recorded: Feb 6 2014 61 mins
    Smarter Processes Lead to Smarter Decisions:
    How to Bring Information Together to Drive Better Business Outcomes

    Join BPM.com’s Nathaniel Palmer with guest Bill Galusha in a fast-paced and spirited conversation examining how businesses are developing smarter processes that bring awareness and analytics to the decision making, to address the untamed processes that cross departmental boundaries, involve humans, and interact with core systems.

    The interactive panel will detail a series of best-of-class examples where smarter processes are being developed that are fueled by the need to deliver content rich experiences to both employees and customers. We will specifically address how intelligently understanding and correlating relevant information with a business activity can provide users with context, guidance, and the ability to make smarter decisions.

    As a well-tested proof-point for these benefits, a series of case studies will be examined highlighting working examples where businesses are transforming how work gets done using modern, collaborative applications.


    Who Should Attend:

    - Program Managers Looking for Better Business Outcomes and Less Risk

    - IT Leaders Tasked With Delivering Applications to Business Units

    - Operations Managers Responsible for Meeting Customer Expectations

    - Others Interested in Successful Applications of Dynamic Case Management
  • Achieving Customer-Excellence With Adaptive Case Management and Goal-driven BPM Achieving Customer-Excellence With Adaptive Case Management and Goal-driven BPM Dr. Dominic Greenwood, Whitestein Technologies and Dan Neason, President and CEO, Living Systems Technologies Recorded: Jan 30 2014 60 mins
    Realizing success with BPM, and similar technologies requires bridging the chasm between business execution and process automation. In business execution, goals provide an essential beacon guiding decisions and activities, yet in process automation business goals rarely control process execution.

    This session will illustrate how goal-driven BPM and Adaptive Case Management is today used by UBS Wealth (a division of UBS Bank considered to be the world's largest manager of private wealth assets, operating in more than 50 countries) to enhance their global operations with client-centric collaboration, operational visibility, adaptive process improvement, through the 'PM1' portfolio management suite built with the Living System's Process Suite (LSPS) from Whitestein Technologies.

    The case study based demonstration, a winner of the 2013 Global Excellence in Case Management Awards, will show the how to connect goals at the business execution level to goals at the process automation level. The resulting solutions become highly agile and event-driven, able to dynamically adjust execution, ensuring the alignment of all resources (people, processes, information) toward organizational goals.

    Demonstrated will be how the application of Adaptive Case Management and Goal-driven BPM can be leveraged to address the inherently dynamic nature of customer-centric processes, requiring in coordination with events and situational change in order to adapt in real-time to a goal-focused execution path.
  • Collaborative Case Management With Goal-Oriented Process Intelligence Collaborative Case Management With Goal-Oriented Process Intelligence Dominic Greenwood Recorded: Dec 17 2013 50 mins
    Intelligent Business Process Suites (iBPMS) have by now moved far beyond addressing niche cases to become the platform of choice for building entire business applications. The beauty of this approach is that it combines data and process management with intelligent decision support and mobile/social collaboration through model-driven development. The key to achieving this is a complete development approach that supports the creation of applications that are innately flexible and intelligent.

    In this Webinar, Dominic Greenwood, COO of Whitestein Technologies, will describe the use of goals to imbue process applications with clarity, purpose, and agility. He will show processes that combine structure and agility, blend flow and event based logic, are guided by goal-oriented strategic governance, use social collaboration to influence decision making, and demonstrate embedded interactive analytics. The scenario will be drawn from a study performed for the 2013 iBPMS Expo.

    The platform used to build the showcase is the Living Systems Process Suite from Whitestein, an advanced iBPMS that harnesses the power of intelligent software agents to control and guide the execution of generated process applications. The tool suite offers an elegant goal driven approach that simplifies design and produces scalable enterprise quality software applications that are controllable by business, and able to evolve with a changing organization to achieve long term sustainability.
  • Architecture & Process: The Business Architecture Virtual Summit Architecture & Process: The Business Architecture Virtual Summit Nathaniel Palmer, Prof Mark von Rosing, Henrik von Scheel, Lloyd Dugan, Denis Gagne, et al. Recorded: Dec 11 2013 259 mins
    Produced jointly by BPM.com and Business Process Incubator, the Business Architecture Virtual Summit is the first event of its kind, designed to specifically to understand and evaluated tools and methods for Enterprise Modeling, Business Architecture, and Process Analysis.

    The Summit combines expert-led sessions with 30-minute capability demonstration from leading participating tool providers.

    Why You Should Attend:
    • Learn the most up-to-date strategies, techniques, and technologies for successful Enterprise Modeling, Business Architecture, and Process Analysis.
    • Gain first-hand knowledge of the transformation success stories and current initiatives underway within Fortune 500 and Global 2000 firms.
    • Find new opportunities and partners for succeeding with business transformation
    • Gain actionable information for enabling continuous process improvement.

    BONUS:
    All participants will receive a copy of the “Enterprise Modeling and Business Architecture Buyer’s Guide” to be released during the Virtual Summit.

    Who Should Attend:

    Architecture & Process is defined foremost for Enterprise Architects and Program Managers, as well as Business Process Architects, Operations Managers, IT Strategists, and Business Analysts. Participants will be involved in managing business operations, defining enterprise architecture, as well as standards definitions, policy making and business process management initiatives. Previous participants were split between government, defense and Fortune 500 companies.
  • State of the BPM Market Update: Spotlight on Invensys Skelta State of the BPM Market Update: Spotlight on Invensys Skelta Nathaniel Palmer, et al. Recorded: Oct 31 2013 60 mins
    PLEASE NOTE: IF YOU CANNOT ATTEND DURING THE SCHEDULED TIME, SIMPLY CLICK "ATTEND" AND YOU WILL BE NOTIFIED OF THE REPLAY AS SOON AS IT'S AVAILABLE.

    The last 12 months of BPM market has seen more changes, innovation and new development than any time in the past decade (perhaps even the prior decade combined). Driven by a mix of sector consolidation, M&A transactions, and new market entrants, the shifting sands of the BPM market landscape have been radically altered such that it is virtually unrecognizable from just a few years ago.

    In this fast-paced and interactive session, Nathaniel Palmer will provide a spotlight on the key BPM Megatrends, including an analysis of the shifting landscape and resulting market consolidation. He will present the State of the BPM Market for 2013-2014, including current trends, considerations for adoption, and what the next 12 months means for any organization currently using or otherwise contemplating BPM. In addition, Nathaniel will provide facilitate a conversation with executives from Invensys Skelta, one of the world’s largest automation software providers, and now one of the most visible emergent players in the new BPM landscape.

    Participants We Learn:

    • BPM Industry Megatrends, Including the Shifting Landscape and Market Consolidation

    • Considerations for Adoption and What the Next 12 Months Means for BPM

    • How and Why the BPM Market is Moving Towards More Comprehensive Platforms

    • How BPM is Being Leveraged Inside Leading Firms

    About the Speakers:

    Nathaniel Palmer is VP and CTO of BPM, Inc. and Executive Director of the WfMC. Previously Nathaniel had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, and Delphi Group as VP and CTO.
  • Strengthen Organizational Agility with the Latest Advances in Case Management Strengthen Organizational Agility with the Latest Advances in Case Management Keith Swenson, Vice President of Research and Development, Fujitsu America Inc. Recorded: Oct 24 2013 62 mins
    Learn first-hand strategies for how can you keep your organization running at peak efficiency.

    Best-selling author and industry thought leader Keith Swenson will explain how to apply best practices and new tools to help increase productivity while improving the agility of your entire organization.

    You will learn how traditional approaches to designing information systems for knowledge work have been rendered ineffective in the face of an increasingly mobile and dynamic business environment, where knowledge workers must contend with the unpredictable nature of business.

    Topics include:

    • The Dramatic Shift in the Nature of Work and What it Means to You

    • How to Assess the Value of Knowledge Work

    • The Right Way to Identify Pitfalls and Challenges for Knowledge Workers

    • How to Leverage the Latest Advances in the Field of Case Management, and Why Adaptive and Production Case Management are so Different

    • Connecting Case Management with Emerging Trends in Enterprise Architecture

    About Keith Swenson:

    Keith Swenson is a pioneer and thought leader in the Business Process Management and Case Management market space, and continues to actively contribute to the development of important BPM industry standards. He is currently the Chairman of the Workflow Management Coalition (WfMC), as well as serves on the IEEE Process Mining Task Force, and is VP of Research and Development for Fujitsu America.

    In 2004 he was awarded the Marvin L. Manheim Award for outstanding contributions in the field of workflow. He was the lead author of "Mastering the Unpredictable" the ground-breaking book which first introduced the concept of Adaptive Case Management and reached #2 on the Amazon.com Best Sellers List, as well as the follow text "Taming the Unpredictable"
  • State of the BPM Market: Spotlight on OpenText Acquisition of Cordys State of the BPM Market: Spotlight on OpenText Acquisition of Cordys Nathaniel Palmer, et al. Recorded: Sep 26 2013 62 mins
    The last 12 months in the Business Process Management (BPM) market has seen more changes, innovation and new development than any time in the past decade. Among the most pronounced trends is the sea-change from vertical “stacks” to more comprehensive BPM platforms, with data-driven capabilities able to support the full spectrum of process execution styles. This is rapidly expanding the envelope for new areas of knowledge work addressable by BPM, often in areas previously thought of as out of reach.

    As the first of a three-part series, Nathaniel Palmer will present the state of the BPM market for 2013-2014, including current trends, considerations for adoption, and what the next 12 months mean for any organization currently using or otherwise contemplating BPM. Additionally, one of the most talked about recent events in BPM was the August 2013 acquisition of Cordys by OpenText. In Part I of this series, Nathaniel will provide a spotlight on this event within the context of the industry and how it fits within the current market direction. Nathaniel will also facilitate a presentation by executives involved with both firms to discuss the nature of the acquisition, and what this means for their customers going forward.
  • ACM Live and Case Management Awards ACM Live and Case Management Awards Nathaniel Palmer, Keith Swenson, Et al. Recorded: Jun 27 2013 217 mins
    ACM Live takes a deep look at the forces and players driving the development of an entirely new approach to dealing with the convergence of the most important challenges and opportunities facing your organization: Adaptive Case Management.

    Agenda:

    11:00-11:30 am: Nathaniel Palmer, WfMC Executive Director and Industry Analyst

    11:30-12:00 pm: Keith Swenson, WfMC Chairman, "The Seven Domains of Predictability" describing the seven domains of process technology where different approaches to supporting process are laid out according to the predictability of the underlying business problem.

    12:00pm - 2.00pm: Case Study Presentations by Selected Finalists

    2:00pm: Announcement Ceremony of the 3rd Annual Global Excellence in Case Management Awards

    Drawing from a worldwide community of entries, this awards recognizes best practices and superior results from case management deployments in the areas including customer facing and public sector initiatives, legal and courts support, healthcare and medical environments, as well as gains in knowledge worker innovation.
  • ACM Live: IBM, David Caldeira ACM Live: IBM, David Caldeira David Caldeira Recorded: Jun 25 2013 18 mins
    The Texas Office of the Attorney General’s Crime Victim Services Division provides victims of violent crimes a means to apply for eligibility for the Crime Victims’ Compensation Program, which pays medical and other bills related to the crime.
    Dated system was close to failure, which would have negatively impacted victim’s claim processing as well as legislative mandated measures, putting federal funding in jeopardy.
    Work unpredictability was burdensome to existing system of manual processes.


    Implementation & Innovation
    Initiates pre-defined and ad hoc tasks, with email or workflow notifications supporting work unpredictability
    Provides for improved reporting, content analytics and trend analyses relative to the nature of the crime victim services required
    Starts cases without all required information, allowing the jumpstart of an investigation
    Leverages business rules to drive the assignment of cases, including staff availability, case type, and degree of relatedness


    Benefits
    Enhances the speed and quality of case outcomes by tailoring work to the way Knowledge Workers worked
    Improves allocation and utilization of resources because the system provides a 360 degree view of the work processes and workload status
    Offers better reliability, security and lower long term operating cost through cloud-hosting
    Platform approach lends itself to next phases: mainframe replacement and social networking


    Technology
    IBM Business Partner – Adjacent Technologies Inc.
    IBM Case Manager platform

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