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FST Media Webcast Channel

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  • Towards Customer Centricity – Is the Insurance Industry Ready?
    Towards Customer Centricity – Is the Insurance Industry Ready?
    Natasha David, Editorial Director, FST Media Recorded: Oct 16 2014 32 mins
    Featuring special guest: Damien Mu, CEO, AIA

    Join our live webcast discussion and learn:
    What is the impact of the next wave of digital disruption on the insurance industry?
    Best practices in moving towards customer centricity
    How to achieve agility and flexibility through core modernisation
    What are the leading strategies to enhance customer experience?
  • Fast-tracking Insurance – Unlocking Speed-to-Market
    Fast-tracking Insurance – Unlocking Speed-to-Market
    FST Media's Editorial Director Natasha David Recorded: Jun 19 2014 63 mins

    Fast-Tracking Insurance – Unlocking Speed-to-Market

    19th June 2014, 1pm AEST

    Hosted by Natasha David − FST Media's Editorial Director
    Gavin Lai, Head of Product, Group Life & Investments, TAL
    Cynthia Wong, Head of Design and Delivery, Medibank
    Sarah Cummings, Head of Wealth Product, ClearView Wealth Limited
    Aaron Everingham, Business Manager, Objective Corporation
  • CRITICAL UPDATE: Death of an App – Data Retention in the Core Banking Revolution
    CRITICAL UPDATE: Death of an App – Data Retention in the Core Banking Revolution
    FST Media's Editorial Director Natasha David Recorded: Mar 5 2014 61 mins
    By attending this critical industry briefing you will learn:
    • How killing an app and retaining the right data can save you millions
    • Key lessons learned from core systems transformation
    • Balancing data retention against compliance requirements cost effectively
    • What are the essential elements of an enterprise data retention strategy?
    • Featuring: Industry case study from BMO Financial Group (US)

    Jorn Bettin is the IBRS advisor for strategic risk management, operational excellence, implementation of mergers & acquisitions, large-scale system architecture management, and semantic knowledge engineering.

    Joel Berman, Project Director, BMO Financial Group (US). Joel has more than 18 years assisting organisations to overcome the challenges of migrating from legacy process and technologies to up-to-date processing models.

    Tony Holland, FSI Director, IIG, EMC. EMC IIG’s mission is to transform financial services organisations with solutions that result in positive outcomes such as improved customer experiences, efficient back office processes and sound information governance & compliance. Tony has worked in the IT industry for more than 15 years.
  • Banking on the Future – Riding the Wave of Information
    Banking on the Future – Riding the Wave of Information
    Rimin Dutt, Senior Editor Asia Pacific, FST Media Recorded: Nov 21 2013 45 mins
    In a competitive landscape that favours the fastest and the smartest, financial services firms that invest in building sophisticated insight and predictive analytics will be better positioned to emerge as market leaders.
    Hear from three of Asia'a most forward thinking banks in how they employ innovation and data-led insights to::
    • Attract and retain customers
    • Develop new sources of revenue
    • Streamline operations
    • Proactively address risk and regulatory requirements
  • Customer Experience & Retention in Insurance
    Customer Experience & Retention in Insurance
    FST Media's Editorial Director Natasha David with Graeme Turner AIA Australia & Stuart Hosford OpenText Recorded: May 29 2013 59 mins
    Insurance organisations often struggle to achieve a complete view of their customers due to a siloed approach of managing customer information.

    In a market with increasingly shrinking profit margins, insurance organisations are leveraging technology to improve customer service and drive cross-sales opportunities to maximise profitability.

    Please join FST Media's Editorial Director Natasha David, with guests Stuart Hosford, BPM Practice Director from OpenText and Graeme Turner, Chief Strategy, Projects and Technology Officer, from AIA Australia, a market leader in life insurance across Asia Pacific, to learn about how the Client Management Solution from OpenText has enabled key differentiation through superior customer service and reduced operating costs.

    During this one hour webcast you will learn:

    •How AIA Australia streamlined its key processes such as life insurance claims, new business, underwriting and policy administration for its retail and corporate customers.
    •How the successful implementation of a Case Management solution enables organisations to gain a holistic view of its customer experience and strategic insight into customer interaction points across the entire business.
    •How a Case Management solution accelerates decision-making with pre-configured cases, processes, and reporting that incorporates the latest capture, mobile, social, and analytics technology.
  • An invitation to join Nick Leeson, the man who brought down Barings Bank
    An invitation to join Nick Leeson, the man who brought down Barings Bank
    Natasha David – FST Media Editorial Director, Nick Leeson and a guest from Attachmate Recorded: Apr 30 2013 63 mins
    One of the world’s most sought-after speakers, Leeson single-handedly bankrupted the London-based Barings Bank in 1995. Through unauthorised derivatives trading, Leeson bypassed risk and compliance systems to incur heavy losses exceeding $1.4 billion. He was charged with fraud and served several years in a Singapore prison.

    Leeson will share his personal story and critical insights on the safeguards and practices needed for an increasingly-globalised fraud landscape, particularly in China and wider Asia where fraud and cybercrime is on the rise. Additional points for discussion will be based on – but not limited to – the following:

    •Emerging trends and disruptions transforming the risk environment
    •Developments in implementing sound managerial, financial, IT software, systems and processes to avoid financial mismanagement
    •The evolving role of security and risk executives

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