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Integrated Service Management

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  • Protect your data, endpoints, and enterprise with always-on security
    Protect your data, endpoints, and enterprise with always-on security
    William Tworek, Executive IT Architect, IBM, Rich Caponigro, Security Product Manager, IBM, and David Lingenfelter, Fiberlink Recorded: Aug 26 2014 49 mins
    There's no such thing as bad publicity.

    Actually, there is; it doesn't take more than a quick web search to see that several organizations have been splashed across the headlines for IT security breaches and have lost millions in sales and damaged brand equity.

    With attacks becoming increasingly sophisticated and more financially motivated, you must not only protect against such attacks but be able to remediate them on-demand. You also have to contend with a complex mix of corporate and employee-owned devices - smartphones, tablets, servers, ATMs, kiosks, PCs, Macs and more that operate both on and off your corporate network.

    Join this webcast discussion with senior security experts and find out how you can mitigate risks by securely managing any device, at any location, any time.
  • Do your WinXP devices have an XPiration date?
    Do your WinXP devices have an XPiration date?
    Ashwin Manekar, Product Manager, Endpoint Manager and Mobility Solutions Recorded: Aug 20 2014 38 mins
    The time has finally come for Microsoft to cut the cord on supporting WinXP leaving organizations who do not upgrade as open targets to hackers who could exploit vulnerabilities in expired devices. Recent studies indicate that IT downtime not only has serious security implications but can also cost $1M per hour. Now imagine a world where you have immediate visibility into the status of every device connected to your corporate data and can apply patches and security fixes before problems arise. If you work on the front lines of managing laptops, desktops, and servers, you know a real-time solution that could tell you the state of endpoints in seconds--instead of days or weeks--while reducing downtime is critical. The good news is you don't have to imagine anymore--that day is here. Your endpoints don't need to have an XPiration date!

    Join this webcast to learn how IT can tell you the status of your endpoints in seconds while securely managing any device, at any location, any time.
  • Protect your data, endpoints, and enterprise with always-on security
    Protect your data, endpoints, and enterprise with always-on security
    William Tworek, Executive IT Architect, IBM, Rich Caponigro, Security Product Manager, IBM, and David Lingenfelter, Fiberlink Recorded: Jun 3 2014 49 mins
    There's no such thing as bad publicity.

    Actually, there is; it doesn't take more than a quick web search to see that several organizations have been splashed across the headlines for IT security breaches and have lost millions in sales and damaged brand equity.

    With attacks becoming increasingly sophisticated and more financially motivated, you must not only protect against such attacks but be able to remediate them on-demand. You also have to contend with a complex mix of corporate and employee-owned devices - smartphones, tablets, servers, ATMs, kiosks, PCs, Macs and more that operate both on and off your corporate network.
    Join this webcast discussion with senior security experts and find out how you can mitigate risks by securely managing any device, at any location, any time.
  • Do your WinXP devices have an XPiration date?
    Do your WinXP devices have an XPiration date?
    Ashwin Manekar, Product Manager, Endpoint Manager and Mobility Solutions Recorded: May 29 2014 38 mins
    The time has finally come for Microsoft to cut the cord on supporting WinXP leaving organizations who do not upgrade as open targets to hackers who could exploit vulnerabilities in expired devices. Recent studies indicate that IT downtime not only has serious security implications but can also cost $1M per hour. Now imagine a world where you have immediate visibility into the status of every device connected to your corporate data and can apply patches and security fixes before problems arise. If you work on the front lines of managing laptops, desktops, and servers, you know a real-time solution that could tell you the state of endpoints in seconds--instead of days or weeks--while reducing downtime is critical. The good news is you don't have to imagine anymore--that day is here. Your endpoints don't need to have an XPiration date!

    Join this webcast to learn how IT can tell you the status of your endpoints in seconds while securely managing any device, at any location, any time.
  • Automation, Security Configuration & Compliance Management for Servers
    Automation, Security Configuration & Compliance Management for Servers
    Mike Gare, Software Product Manager, IBM Recorded: Mar 13 2014 31 mins
    Join Mike Gare to hear more about how to simplify security configuration management and automation for servers.

    IBM intention to share the details of a our exciting solution comprising our best-in-class automation and security configuration management capabilities - all leveraging the BigFix platform. That means a single agent, console and server to provide a comprehensive offering for Data Center Ops and IT Security Professionals - all at the lowest TCO.

    Michael Gare is a Product Manager with more than 20 years of experience with global organizations including Computerland, Nortel Networks and IBM. Mike has a broad range of experience in Telecommunications, Mobile technologies, Data Center Automation and Cloud Computing. He has performed a variety of leadership roles, all of which, involved working directly with customers.

    He is currently a software product manager in IBM responsible for a number of solutions focused on automating the lifecycle management of servers.
  • Big Data: Let's Cut Through the Hype and Get Serious
    Big Data: Let's Cut Through the Hype and Get Serious
    Jeff Cotrupe, Global Program Director, Big Data & Analytics Stratecast / Frost & Sullivan Recorded: Nov 20 2013 42 mins
    Delicious irony in the market for Big Data, analytics, and business intelligence (BI): "there's way too much data [and confusion] about Big Data." Jeff Cotrupe is here to help cut through the clutter and get down to specifics and help map out a strategy for what you need to be doing about Big Data--right now--to make sure you cover all your (data) bases and really get the most out of your data management investment. That includes things such as systems monitoring and management, to keep that Big Data flowing and help IT respond to infrastructure issues.
  • Using Big Data to Help Monitor Your Production RDBMS
    Using Big Data to Help Monitor Your Production RDBMS
    Stephen O'Sullivan, Distinguished Architect, Silicon Valley Data Science Recorded: Nov 20 2013 40 mins
    Join Stephen as he addresses:

    - Why are we always reactive to database issues?
    - How can Big Data help?
    - Pulling time series database stats (low latency queries) and pushing them to a Big Data Platform
    - Visualizing the data so it can be understood by more than just the DBA
    * Doing this with open source tools, and being able to support it
    * Seeing the problem, and making the right choices
    - Next steps?
    * Predictive analytics - Know about a problem before it happens
  • Using Analytics to Improve Service Assurance: Reason #114 For Learning Math
    Using Analytics to Improve Service Assurance: Reason #114 For Learning Math
    Andrew White, Cloud and Smarter Infrastructure Solutions Specialist, IBM Recorded: Nov 20 2013 46 mins
    We always asked our math teachers “when will we ever use this again?” Now is the time. As more technologies are being virtualized and processes are being automated, it is becoming harder to maintain a “proactive” support posture. Analytics can help as long as you understand what it does and how to leverage the capabilities correctly.

    Three Key Take-Aways:
    - Develop an understanding of the different use cases for Analytics
    - Learn what capabilities are provided by typical “Predictive Analytics” solutions
    - Understand which processes are improved by Analytics
  • Measuring Service Quality and Service Management Capability
    Measuring Service Quality and Service Management Capability
    Bill Powell, IT Service Management & Governance, Booz Allen Hamilton Recorded: Nov 20 2013 46 mins
    Service management quality policy – measuring service quality and service management capability. A discussion of measurement as the foundation of management – what gets measured gets done – and an approach to the measurement of service quality as well as service management capability.

    Attend this webinar to find out how we can leverage the data we measure to improve service quality.
  • Increasing Service Management Performance with IT Operations Analytics
    Increasing Service Management Performance with IT Operations Analytics
    Steve Smythe (moderator), Edie Stern, Anindya Neogi, Doug McClure, Kevin Myers, IBM Recorded: Nov 20 2013 59 mins
    The state of the art in managing IT has left us increasingly rich in data. We monitor physical and virtual infrastructures. We monitor middleware, applications and end user responses. However, there is far more data than anyone can manually interrogate. Luckily, analytics gives us the tools to leverage this sea of "Big Data" to improve the way we manage it. Sophisticated analytics can provide more and deeper insights, operating only on the data already created as part of operations management in on-premise or cloud data centers. IT Operations Analytics help solve the biggest pain points in service management: predicting and avoiding problems, quickly isolating their root causes, and optimizing workloads across virtualized systems.

    This Webcast will feature a roundtable of experts in the topic of IT Operations Analytics. They will discuss the state of existing client environments and how emerging analytics technologies can help increase service management performance while reducing costs.

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