Is there anything new under the sun? CA Nimsoft Service Desk provides a new paradigm for Service Management. It delivers essential, end-to-end Service Management in a powerful but flexible solution. The focus is less on the toolset and more on how that toolset helps the support organization achieve its objectives. Driven by the convergence of several trends in the IT Service Management market, the core principles of CA Nimsoft Service Desk include Software-as-a-Service (SaaS) delivery, easier implementation and maintenance, “pragmatic” ITIL, usability, collaboration and lower total cost of ownership.
Ian Power, has worked for CA Nimsoft for over 18 months, specializing on CA Nimsoft Service Desk. Previously he worked for a Service Management Implementation partner for 4 years where he did Pre-Sales, Process Workshops, Project Scoping, Implementation and Project Management. He has also worked in Technical Support and Help Desk roles in the Financial and Consumer Electronics industries.
Ian has lost many illusions about Service Management in the place where ITIL meets the real world but still believes a correctly chosen, properly implemented toolset can add massive value to an organisation.
Ian once scored 52 goals in a single season and compered a rock concert. Apart from that he is terribly ordinary.