Julie L. Mohr - BrightTALK

International Speaker & Author

Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.

Latest Talk

April 24, 2018 3:00pm GMT+0000 | 62 mins

Feed the Bots: Strategies to Improve Chat Bots through Knowledge

Julie L. Mohr

Chatbots rely on programming known questions and answers into the system to make them more effective. The more we know about the questions our customers ask, the more information we have to feed to the Bots and increase their intelligence. To improve the success of capturing the proper knowledge and improving self-service, knowledge must be…

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