Learn how to tame the madness in your categorization scheme. Incident, problem, and event management depend upon categorization to trend and improve service performance. But, did you know that the service catalog, training plans, career development and skills assessment are also dependent upon that same categorization? It’s amazing how much of what we do depends on understanding what we do, and that starts with effective categorization of the products and services we provide.
In this webcast, Julie discusses the importance of categorization and its dependencies. Julie will map out a method for you to learn how to develop a categorization scheme for the incident management and problem management systems. This is a webcast you will not want to miss.
Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. She is the president of Mind The IT Gap. Julie has a degree in computer science from The Ohio State University and runs an online university that provides exceptional learning experiences.