Service Desk Institute (SDI)

Explore the intricacies of managing diverse IT tools and their impact on organizational efficiency. Analyst projections indicate a $2 billion overspend on unused ITSM features by 2026. Join us to envision a unified IT ecosystem, bridging IT Service Management (ITSM) and IT Operations Management (ITOM). Discover how this convergence streamlines resources, mitigates complexities, and maximizes…