Barclay Rae

Helping IT leaders achieve ‘end-to-end service goodness'

Barclay Rae has delivered practical consultancy services since 1994. He is a co-author/architect of 3 recent ITIL publications: ‘ITIL Practitioner’, ‘ITIl4 Foundation’, plus he was lead editor on the ITIL4 ‘Create Deliver and Support’ publication. He is also a co-author of the Service Desk Institute (SDI) standards. Barclay delivers workshops, consultancy, audits, reviews and training services to organisations to help them quickly achieve real success and value from IT. All the content on this channel provides practical, simple and effective advice and guidance on achieving business value from IT services.

Latest Talk

September 1, 2021 4:00pm Z | 39 mins

Team dynamics and dysfunctions

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On-demand Talks

Team dynamics and dysfunctions

3 years ago 39 mins
The key to good metrics – experience and outcomes

3 years ago 39 mins
CSI and long-term improvement

3 years ago 25 mins
Problem Management and the Service Desk

3 years ago 45 mins
Service Desks and corporate governance

3 years ago 42 mins
THE CONVERGENCE OF PRODUCT MANAGEMENT AND SERVICE MANAGEMENT?

3 years ago 42 mins
Enterprise Service Management

3 years ago 46 mins
DevOps and ITSM – we need to talk

4 years ago 43 mins