Hi [[ session.user.profile.firstName ]]

Drive Efficiencies by Empowering Service Desk Users with Collaboration

Not all collaboration is created equal. This session explores the move toward the increasingly mobile, decentralized workforce driving a cultural shift to online collaboration and self-help. The benefits include improved productivity of end users and support personnel, via streamlined issue resoluti
Not all collaboration is created equal. This session explores the move toward the increasingly mobile, decentralized workforce driving a cultural shift to online collaboration and self-help. The benefits include improved productivity of end users and support personnel, via streamlined issue resolution. Collaboration helps reduce the number of service tickets and the mean-time-to-resolution by going beyond the traditional knowledge base. It also drives better user satisfaction and improves IT’s image in the business.
Recorded Jul 24 2012
55 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Trey Perkins, Brown-Forman Corporation, and Mark Talley & Allen Houpt, CA Technologies
Presentation preview: Drive Efficiencies by Empowering Service Desk Users with Collaboration
Recommended for you:
  • Date
  • Rating
  • Views

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Drive Efficiencies by Empowering Service Desk Users with Collaboration
  • Live at: Jul 24 2012 3:00 pm
  • Presented by: Trey Perkins, Brown-Forman Corporation, and Mark Talley & Allen Houpt, CA Technologies
  • From:
Your email has been sent.
or close
You must be logged in to email this