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The Value of Transactions: Transforming IT to a Business Service Orientation

With skyrocketing end-user demands and flat or shrinking IT budgets, it is critical for IT execs to understand and adopt the critical success factors to effectively optimize IT to improve service quality and reduce delivery costs. IT needs to provide 360-degree visibility into all end-user transacti
With skyrocketing end-user demands and flat or shrinking IT budgets, it is critical for IT execs to understand and adopt the critical success factors to effectively optimize IT to improve service quality and reduce delivery costs. IT needs to provide 360-degree visibility into all end-user transactions and know how they are linked to the underlying service delivery infrastructure across physical, virtual, cloud and hybrid environments to deliver the highest possible service levels, deliver great end user experience and achieve business objectives. This translates into higher customer satisfaction, retention, employee productivity and the ability to serve new customers to drive revenue growth.

Join CA Technologies as we explore the best practices to enable this shift in IT management to thrive in this era of IT’s “New Normal”.
Recorded Apr 25 2012 52 mins
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Presented by
Jeff Cobb, SVP Strategy, CA Technologies; Lance Neal, Senior Project Manager, Lexmark
Presentation preview: The Value of Transactions: Transforming IT to a Business Service Orientation
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  • Title: The Value of Transactions: Transforming IT to a Business Service Orientation
  • Live at: Apr 25 2012 9:30 pm
  • Presented by: Jeff Cobb, SVP Strategy, CA Technologies; Lance Neal, Senior Project Manager, Lexmark
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