Chip Gliedman, VP & Principal Forrester Consulting, Inc; Sid Kumar, VP Customer Lifecycle Solutions, CA Technologies
The software, tools, and processes used to win, serve, and retain customers will become critical to the success of the organization in what Forrester identifies as today’s ‘age of the customer’. Those who will succeed are agile, proactive, and best able to deal with this disruption in the status quo of business. One of the issues a business must incorporate into its strategy for success is why and when to modern existing IT solutions.
Commissioned by CA Technologies, Forrester Consulting research evaluated the impact of software modernization, or lack thereof, on a number of key business metrics, such as revenue growth, profitability, and product and application development cycles time. The goal of the research was to inquire about the level of modernization across a number of classes of enterprise software and to explore the correlation between leaders and laggards in modernization and high and low business performers.
Forrester’s study yielded a number of both expected and counterintuitive findings. This webinar presents key findings and resulting five key planning recommendations.